The Mystery Shopping Thread - X

cte1111

Has anyone just picked up one of the clothing company phone calls on RE? It says they will refund your postage charges, but doesn't mention the actual item. Do you think we are meant to send it back, or only do it if we would want to order from them?

Becles

loopy_lass wrote: »

please refer to my previous threads which ask that if you get bad service report it, i do... but if its one tiny mistake and the rest was ok, surely its ok to overlook this one tiny thing in the midst of an otherwise good experience.

But we're not paid to overlook things. We are paid to give a factual account of what happened. Why whould the mystery shopper tell lies and put their own job and income at risk, to cover up a strangers mistakes?

Becles

cte1111 wrote: »

Has anyone just picked up one of the clothing company phone calls on RE? It says they will refund your postage charges, but doesn't mention the actual item. Do you think we are meant to send it back, or only do it if we would want to order from them?

I understood it to mean there is no reimbursement for the item, but as it doesn't state you can't return it, then you could do so at your own cost. Maybe you can take it back to a store to save postage? I know other companies let you do this but not sure about the RE one.

TractorGirl327

laughing_cow wrote: »

I can see Lakeside and Bluewater - they've been loading them up in batches because I was waiting ages for the one I wanted!

Thanks .. I can't see them GRRRR

Drea2904

My RE keeps crashing:mad::mad::mad: Maybes my luck foe today has run out:rotfl:

laughing_cow

TractorGirl327 wrote: »

Thanks .. I can't see them GRRRR

I can't see the branches I did two weeks ago so I guess they block us from doing recent ones - does anyone know how long the block lasts for?

TractorGirl327

laughing_cow wrote: »

I can't see the branches I did two weeks ago so I guess they block us from doing recent ones - does anyone know how long the block lasts for?

I've not done them for about a year!!!

aplaceinthesun

Drea2904 wrote: »

Woo hoo good day (not ms'sing wise tho:-() I won tickets on the radio to a big fancy do at the Glasgow Hilton Ladies Lunch in the City!! I also joined a new bingo site for my cashback site and won £50!!! Withdrawn it already im no gambler:-0 Hopefully luck is a changing!

Yay well done Drea , what a great day ! I'm impressed that you were disciplined enough to withdraw the money straight away. :T

laughing_cow

TractorGirl327 wrote: »

I've not done them for about a year!!!

Oh! Not that recent then

I just started to PM you because a kitchen shop came up at Bluewater but it went before I had finished writing.

BargainAholic_2

loopy_lass wrote: »

please refer to my previous threads which ask that if you get bad service report it, i do... but if its one tiny mistake and the rest was ok, surely its ok to overlook this one tiny thing in the midst of an otherwise good experience.

like i say please read my other threads it will explain what i mean.

I know this argument/discussion has nowt to do with me but thought I would mention that I took the test on a ms website today so that I could do certain jobs, one of the questions was about a smile.. if a smile is neutral when the server first greeted you but then the service for the rest of the visit was good.. would you answer yes or no to the question.. Did the server greet you with a genuine smile?

I answered yes because this is how I would have marked the question in my report.. but I got it wrong.

If a company you are reporting on doesnt know about the mistakes their staff are making then they cannot correct them.

sorry for butting in

BA