The Mystery Shopping Thread - X

KaramelRose

I did a couple of the photographing travel agents last weekend for ESA - easy peasy job and well worth the fee! I'd do them again like a shot. My applications for the assignments were approved in about 2 days I think.

AndyInYorks

Chris357 wrote: »

I have been doing some jobs which involve assessing the local branches of my bank. Maybe it's just a coincidence but I am pleased to say that I have noticed improvements since I have been doing the jobs. I can't help wondering what other mystery shoppers have been saying or should I say not saying before I started doing them. I know you can get the sack from the likes of Gyp if you are not extremely lenient but this was with one of the better mystery shopping companies giving a fair fee.

Maybe they recognise you as the mystery shopper so have decided to give you extra special service in future.

When I worked at a supermarket (not the TNS one) about 8 years ago, we knew who our MSer was and when she was due. Security guard was told to look out for her when we were expecting a visit. And she got extra special service, just like we do in the burger shops.

annasbee

kitty2385 wrote: »

I signed up with ESA on Monday and the day after I had a call from them asking me to do 3 travel agent visits for them, one was about 20 miles away so I said it was a bit far away so they offered me £10 extra for fuel if I did all 3. So I said yes and I did the first 2 on Thursday afternoon and they went really well.
I went to do the further away one on Friday and when I walked in, the same assistant who I spoke to in one of the travel agents on Thursday was in there, so I ran out back to the car lol. I rang ESA and they were really understanding and said that even though I couldn't do the mystery shop in that store I am still getting paid for it as it wasn't my fault. So thats £40 I got for 2 visits and going for a drive in the countryside to the other one I couldn't do and back.

Just thought I would let you all know that even when some companies might be giving you trouble, others are grateful for what you do for them and will thank you for it.

Nice to hear some really positive feedback - thanks for sharing it with us Kitty, you certainly seem to be one of chosen few as we are all finding it really difficult to get of the starting block with ESA. Well done to you!

annasbee

KaramelRose wrote: »

I did a couple of the photographing travel agents last weekend for ESA - easy peasy job and well worth the fee! I'd do them again like a shot. My applications for the assignments were approved in about 2 days I think.

Some tips for me and TG would be appreciated, we both seem unable to land our first jobs with them Holly, seems you have the right idea! Go girl !!!!

annasbee

OK Im off to bed now - have to be up at 1.30am to get to Gatwick - will miss you all, Happy Shopping, take care now and be nice to each other eh!!
Kisses all round
Anna x x x x x

Chris357

AndyInYorks wrote: »

Maybe they recognise you as the mystery shopper so have decided to give you extra special service in future.

When I worked at a supermarket (not the TNS one) about 8 years ago, we knew who our MSer was and when she was due. Security guard was told to look out for her when we were expecting a visit. And she got extra special service, just like we do in the burger shops.

It may have something to do with that. I caught them out well and proper the first time I did a MS in my local branch. There was a lot to criticise as there was in another branch I did a month later. But I go into the branches several times a week without MSing and have found that the enormous queues tailing out of the branch and down the street that I had to suffer every day, along with other customers, have disappeared and it is actually possible to find a pen to write a cheque. This is what makes mystery shopping worthwhile.

KaramelRose

annasbee wrote: »

Some tips for me and TG would be appreciated, we both seem unable to land our first jobs with them Holly, seems you have the right idea! Go girl !!!!

I just stated when applying which date I would complete the job on and when I would fill in the report and then said that I worked in the area and knew it very well and were familiar with the stores in question. Worked for the photograph ones - I haven't applied for any others yet.

finlay

Just had all my pizza jobs rescheduled to the following week when I cant do any of them. I have had to cancel them all. They will prob sack me now..

BerryDelight

Is anyone having problems with TNS. I received my work pack two weeks ahead of the job and then received a reminder to open the link. I did so, acknowledged Id got it then received another email telling me that if my visit page hadnt updated I had to email them...
The visits page hadnt updated so I duly emailed them. I then log on this morning to see another email sent at 5am telling me if I didnt open the link by 9am I would be deallocated but if I have opened the link to send them another email.
I have now sent two emails neither of which has resulted in anything being changed so I am fully expecting to be deallocated. What is wrong with them?!![/QUOTE]


As predictedI have been deallocated! I dont know what more I supposed to do - anyone experianced the same thing and have any suggestions?
Thanks

Rosy_Violet

BerryDelight wrote: »

Is anyone having problems with TNS. I received my work pack two weeks ahead of the job and then received a reminder to open the link. I did so, acknowledged Id got it then received another email telling me that if my visit page hadnt updated I had to email them...
The visits page hadnt updated so I duly emailed them. I then log on this morning to see another email sent at 5am telling me if I didnt open the link by 9am I would be deallocated but if I have opened the link to send them another email.
I have now sent two emails neither of which has resulted in anything being changed so I am fully expecting to be deallocated. What is wrong with them?!!

As predictedI have been deallocated! I dont know what more I supposed to do - anyone experianced the same thing and have any suggestions?
Thanks[/QUOTE]


A few other people mentioned problems two days ago 28th.

I had 4 emails with different link codes for 2 jobs. I didn't email them as saw others had but each time I had a link I tried it and it failed until the last ones and they cured it. About ten minutes later I received this email from TNS

We have experienced some technical problems that have affected the ***** Main links dispatch.

If you have received a link for your ***** 1 visit please delete it.

You will receive a new link shortly. As usual, please log into the link and read the briefing notes and the questionnaire to confirm the acceptance of the assignment.

Best regards,
TNS Mystery Shopping

Not much help to you now they have been de-allocated though. All I can suggest is email them again explaining the situation and maybe see if they become available again.

Bring back the Area Managers and people to talk to I say. Things were much more organised before all this self allocation nonsense.