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Another Vodafone mis-selling
See below an extract of an email sent to Vodafone CEO - just a further warning to you all about Vodafone and their underhand tactics!
"I am writing to complain about Vodafone mis-selling me a mobile phone contract and your subsequent inaction when I have phoned your offices.
I recently received a phone call to advise that you had a number of special offers for loyal customers. The main one being 3000 anytime minutes and unlimited texts on a 12 month sim only contract for £10.00 per month. I requested that the full details were repeated and both my partner and I heard the representative confirm the above.
Upon receiving the first bill for this sim card, it has been discovered that I have been put on the 600 minutes and unlimited texts contract for double the price quoted.
I have subsequently telephoned your offices on numerous occasions and have been falsely re-assured that everything has been sorted and/or a supervisor would telephone me. Both these statements are false, nothing has been sorted and I have not received any call from a supervisor.
It would appear that Vodafone has delved into the depths of mis-selling to protect their market share. This is unacceptable. If I do not receive a resolution to this complaint I shall refer the matter to Obudsman and Trading Standards."
"I am writing to complain about Vodafone mis-selling me a mobile phone contract and your subsequent inaction when I have phoned your offices.
I recently received a phone call to advise that you had a number of special offers for loyal customers. The main one being 3000 anytime minutes and unlimited texts on a 12 month sim only contract for £10.00 per month. I requested that the full details were repeated and both my partner and I heard the representative confirm the above.
Upon receiving the first bill for this sim card, it has been discovered that I have been put on the 600 minutes and unlimited texts contract for double the price quoted.
I have subsequently telephoned your offices on numerous occasions and have been falsely re-assured that everything has been sorted and/or a supervisor would telephone me. Both these statements are false, nothing has been sorted and I have not received any call from a supervisor.
It would appear that Vodafone has delved into the depths of mis-selling to protect their market share. This is unacceptable. If I do not receive a resolution to this complaint I shall refer the matter to Obudsman and Trading Standards."
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Comments
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Caution::
it may be worth recording a call when you speak and confirm the order. These days most of the phones come with functionality atleast you will have a proof of what you have agreed to and can play it back to anyone.......0 -
Better still get them to e-mail you. I've just renewed 6 phones and they e-mailed all the agreements to me to confirm.0
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Last year when I upgraded they offered me 500 xnet mins, 250 text at £10 a months for 12 months and a reconditioned nokia 6300 after rejecting their previous offers.
The day after the upgrade I called vodafone again for peace of mind and asked them to reconfirm my package. You can read my post May 28th 2008.
But after 9 months they started to charge me £35 a month. When I called them they said, it doesn't say anything about 12 months in their system. I sent a complaint letter and they replied the same.
Anyway, I have canceled my contract last Saturday.
I was searching the forum about telephone call recording information because of them and found many threads about Vodafone mis-selling and lie. Their sales people lies to get commission from upgrades and these companies supports them by not investigating properly. I also asked them in my complained letter to check the recorded telephone conversations at the time of upgrade. But obviously they didn't care to investigate.
Stay away from them!0 -
Since SIM only contracts are usually 30-days notice, why not vote with your wallet and cancel? If they donl't provide what you were promised, there's no point staying.0
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crazy guy......
i have a post here somewhere, with more or less the exact same issues that has happened to me over the past 2 weeks.
im gunna save lee (the vodafone rep) the hassle of posting, all he will tell you is to contact vodafone via email, and wait on the edge of your seat for another call back. i did it this morning......... im not holding my breath!!!!
good luck to you though!3 wonderfull kids :female::female::male:, 1 fab hubby
, 2 beautifull cats and 1 very large dog = my family!
:grouphug:0 -
Brilliant Vodafone!0
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the 600 mins and unlimited texts is costing my partner £35 a month - they have seriously ripped you off.
x0 -
I was told that some of the retentions upgrades is done by data select, you know the company owned by one of the dragons den.0
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Well, no response from vodafone despite an email to the CEO aswell. As per someone's advice i've posted it up on the vodafone forum, doubt that will work either. Will probably port my other mobiles elsewhere aswell.
Looks like its onto the ombudsman if no response shortly :rolleyes:0
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