Updated Printable Money off Coupons & Policies Thread 8 (and chat)

Mum2Hannah

moyilla wrote: »

Monday, 3 August 2009, 09.45AM


FROM : "Tesco Customer Service" [EMAIL="customer.service@tesco.co.uk"]customer.service@tesco.co.uk[/EMAIL]
TO : ****************************

Dear Miss **********

Thank you for your email addressed to Sir Terry Leahy, to which I have been asked to respond.

I am sorry for the constant problems that you are experiencing when redeeming your coupons, especially internet ones at our ******* store. Please accept my sincere apologies for the upset and inconvenience that this matter has caused you.

Our Coupon Policy is as follows:-

COUPON POLICY

• For all Tesco issued coupons the customer must buy the product.

• We accept branded coupons for all products stocked by Tesco.

• For all other branded coupons eg Persil, a customer can use one of any branded coupon without buying the relevant product. If they have 2 of the same branded coupon, then the customer must buy 1 of the relevant products – this means for each different branded coupon we are giving the customer 1 chance to use the coupon without buying the product.

• There is NO limit on the amount of branded coupons a customer can use at one time. They can pay for all their shopping using branded coupons if all the coupons are for different products stocked by Tesco.

• We DO NOT accept other supermarket product coupons eg 50p off Coke at ****** (competitor).

• We DO accept supermarket conditional spend coupons eg Save £5 when you spend £50 at ***** (competitor).


With regard to the acceptance of internet coupons, we will accept these as long as the serial numbers are different and stores should understand that customer’s home printers will vary in quality. They should be accepted on the same terms as pre-printed coupons in that we accept 1 for a product not purchased.

I hope this clarifies our position in this matter.

Kind Regards


Sharon Sparks
Customer Service Executive

TL's office never mentions issues regarding their Store Managers, and generally, they'll back them EVEN if the GMs r in the wrong...:eek: so not surprised ur letter didn't mention those concerns...

Dr.Who-Who

aallank wrote: »

anyone??

Try page 1 post 4.

babyj3

madmuppet5 wrote: »

Mad is the Godfather:cool:

:rotfl::rotfl::rotfl:

BLUEWKD

aallank wrote: »

anyone??

Sorry, I didn't answer cos was not quite sure what you meant You can print out as many of the pdf ones as you want and use them as often as you want as long as one per shop unless you buy the product. When our old friend the finish quantum £2 pdf was available lots of people including blue printed loads and bought the actual finish quantum tablets with it because they were on offer in Asda at one time for £2, so free :j Hope that answers your question

yorkygal

Has anyone tried to have the Spirit of Summer 50p off MOC?? Its a pdf exp 30-09-09

moyilla

Right, I'm heading out with my body armour, rotfl :rotfl:

Hopefully I can shop in peace now :cool:

moyilla

yorkygal wrote: »

Has anyone tried to have the Spirit of Summer 50p off MOC?? Its a pdf exp 30-09-09

I used it but the SA had to type in the numbers, it wouldn't scan

m4rtin

moyilla wrote: »

I used it but the SA had to type in the numbers, it wouldn't scan

Scans fine! Are you doing it on 'best' quality?

BLUEWKD

Mum2Hannah wrote: »

TL's office never mentions issues regarding their Store Managers, and generally, they'll back them EVEN if the GMs r in the wrong...:eek: so not surprised ur letter didn't mention those concerns...

I think this is now a fairly standard letter, but with variations depending on the person, but in Smelly Feet case they did mention the store etc
http://forums.moneysavingexpert.com/showpost.html?p=23715227&postcount=2671

m4rtin

Dr.Who-Who wrote: »

Can't see any barcode, I wonder how Sainsbury & Waitrose going to claim it back from them.

Mine's got a lovely clear barcode

Oh just tried it again and it's now not got a barcode:rolleyes: how strange, presume they are working on it......Would offer to email mine probably best to wait for the 'final' version

EDIT: Having looked at the url http://simplyhibi.testingplatform.co.uk/voucher.pdf it does say testingplatform