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paypal reverse charge help

hi
normally the reverse charges get taken back as i dont send recorded or i have not already sent
but this one i sent recorded as it was £31 the person got there item went to sorting office but the number is not saying delivered so paypal are not intrested
anyone know what i can do
thanks in advance
dont do weight loss i do size loss
size loss nearly out of a 22 :D
now in a size 20 :T :T :T
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Comments

  • soolin
    soolin Posts: 73,423 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Unfortunately you will still lose the chargeback. The only way to defend one is to show online tracking that confirms item was delivered.

    Even if buyer collected from the sorting office the tracking should show 'delivered' if it doesn't then paypal consider the item lost. However, your problem here is that RM may well have some sort of record to show item was collected, and then refuse to pay out for a claim to you, this happened to me many years ago.

    Recorded is not worth the money you pay for it.

    Lastly, if you are having a number of problems with items not being received can I suggest you get someone to go throughh your business model as this is quite strange. Yes things get lost in the post, but if this happens more than usual to you then it may indicate a wider issue.
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  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    hi
    normally the reverse charges get taken back as i dont send recorded or i have not already sent
    but this one i sent recorded as it was £31 the person got there item went to sorting office but the number is not saying delivered so paypal are not intrested
    anyone know what i can do
    thanks in advance
    How do you know the person has received the item if it's not showing as received? :confused:
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • Premier wrote: »
    How do you know the person has received the item if it's not showing as received? :confused:

    because i rung royal mail they asked them to go check at the sorting office as it had been 2 days since sent they went to sorting office and told me they had got the item
    dont do weight loss i do size loss
    size loss nearly out of a 22 :D
    now in a size 20 :T :T :T
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    because i rung royal mail they asked them to go check at the sorting office as it had been 2 days since sent they went to sorting office and told me they had got the item


    Thats not proof and it could have been delivered to the wrong place
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    because i rung royal mail they asked them to go check at the sorting office as it had been 2 days since sent they went to sorting office and told me they had got the item
    How do Royal Mail know that the customer has received the item if RM do not have a signature confirming receipt? :confused:
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    if the item was at the delivery office then there should be some track
    if it was held awaiting collection then thats how it would track
    why are you chasing up packages 2 days after sending?
  • custardy wrote: »
    if the item was at the delivery office then there should be some track
    if it was held awaiting collection then thats how it would track
    why are you chasing up packages 2 days after sending?

    as i did it recorded 1st class and most of my 100+ items i send daily normal 1st class get there the next day and he needed the items for a stag do
    dont do weight loss i do size loss
    size loss nearly out of a 22 :D
    now in a size 20 :T :T :T
  • Premier wrote: »
    How do Royal Mail know that the customer has received the item if RM do not have a signature confirming receipt? :confused:

    the CUSTOMER told he me has recieved the item
    dont do weight loss i do size loss
    size loss nearly out of a 22 :D
    now in a size 20 :T :T :T
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    are you sure its not a bank error,have you contacted the buyer?
  • Xaviera
    Xaviera Posts: 286 Forumite
    the CUSTOMER told he me has recieved the item


    Via email? I'd forward that to paypal! :)
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