Vodafone, have i been conned???

jase_uk_2

Hi
I was on 12month 600 min 1000 txt new phone £40pm, I was coming to the end of the contract so inApril rang to cancel. I was inundated with calls offering different deals but none which could tempt me to stay. A few days before the contract ended i was offered the same deal without a phone for £10pm, i took it. A week later my phone was disconnected, i rang and they said the disconnection instruction was not lifted, they appoligised and immediatley reconnected me. In June I recieved a bill for £6.58, it seemed low but i did not question it. Yesterday i recieved a bill for £382.86!!! this was a charge for cancellation. I rang and told them i didnt request a cancellation, the man said he would lift the charge and i would continue to pay £29pm, I stressed to him that my contract was for £10pm but he said there is no record of that deal on my file.

I just don't know what to do.

MRC_2

Did you not receive a letter or email when you agreed to your new plan?

You bill was for less than £10, does that show the deal that you took (Any discounts..)

Call and ask to have the call pulled if it's possible, argue the fact that you never agreed to that price per month and if you get no where, try to pull out and cancel. - Where have they got the new £29 pmonth rate from?

Just need to contact them. Good luck

HugoSP

You need to ask for the recording of that call. Some muppet will try and wriggle out of thatno doubt.

If you can't get this then I would suggest you go to the Ofcom website and follow their advice on tackling Vodafone.

Vodafone are in a complete mess. No one knows what is happening over there. Even the likes of Dialaphone etc are having major problems with them. I've got 2 phones on a year's contract. I don't think I will be tempted to stay with them afterwards - and that's after less than a week with them.

Vodafone

Hi again jase_uk,

I've answered you over in this thread and as soon as you've emailed us we'll be able to take a closer look at this for you.

Thanks,

Lee

Web Relations Team

Vodafone UK