Can I sue Hertz?

Wammer

I too think it is lawful. The T&C's are very clear and you ticked the box to agree and accept them.

moneysavingmatthew

jammin wrote: »

Thanks everyone for the replies.

I didn't know actually, that the bank charges case has still not been decided yet. I thought there was a test case won? Anyway, I'll google that so.

Just to say as well, the difference in price between paying online and paying later was about £1 or something iirc. Not a great discount like some may think.

I agree, Hertz have had to pay staff who have responded to my emails, so yes - it's correct that they have incurred some cost, that can't be denied.

They haven't lost the opportunity to sell that car for that day though, it's back available now so they can sell it and get my money and the new customer's money. Plus, they've plenty of time to do so between now and next Jan.

So all things considered, I think Hertz have done very well out of my cancelling the reservation.

If the differnce was only £1 and it gave you the opportunity to cancel why not just pay the extra? I think you sank the ship for a halfpenny of tar there!

Have you considered asking Hertz if they will allow you to change the date or rental location? If you are going to rent with them again then there is more of an incentive for them to help you....