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T&C's Changes to Virgin Monthly: Can I terminate contract?

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  • Gothicfairy
    Gothicfairy Posts: 3,060 Forumite
    Ouch.........Not again

    Word of advise get every single name and number of the people you speak to at Virgin,

    Might not help any cos if they are like Orange they will make it up as they go along with who they and who they will not help but at least you will have a record of the people you spoke to
    There is a race of men that don't fit in; A race that can't stand still;
    So they break the hearts of kith and kin, and roam the world at will.

    Robert Service
  • Poppy9
    Poppy9 Posts: 18,833 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    T8RSP wrote: »
    Dare I say it, but:

    Here we go again!

    (Possibly!)
    Ouch.........Not again

    Sorry what do you mean "again" ?

    If I can get out I intend to write to them to reject their changes etc. this week as I'm off on holidays for 2 weeks soon and will forget when I come back.

    Myself and OH have a contract but we can get £10 per month contracts with Vodafone so if we can get out we might as well. Assume we can keep our handsets too.
    :) ~Laugh and the world laughs with you, weep and you weep alone.~:)
  • ArsenalFC
    ArsenalFC Posts: 1,095 Forumite
    edited 13 August 2009 at 1:20AM
    You are entitle to cancel contract without further fee. I have done that already, 6 months into an 18months contract, they didn't fobbed me off like people who on orange are experiencing.

    You have 30days from the day they gave notice, I received the notice email on 22/07
  • Rockyroad
    Rockyroad Posts: 57 Forumite
    Part of the Furniture Combo Breaker
    edited 12 August 2009 at 8:06PM
    My kids both had Virgin phones on contracts in my husband's name, we received the same letter and cancelled. No problem got pac codes for both phones.

    Yes we kept the handsets too, one contract from January one from March.
  • You are definitely legally allowed to cancel the contracts due to the change of the terms and conditions. As long as you have paid your first months bill, you are also entitled to keep the handset free of charge.

    I have four virgin contracts, and have just cancelled two of them, and took out new ones straight away, getting much better handsets for the same price. The two handsets I have sold online for £33 each. The other two I am cancelling tomorrow, and am going to take out same contracts again, and get same phones again free, but the ones I have got now I can sell for £140. Thanks Virgin :)
    Earnings so far (2010)
    Cashed out: £29.52
    Confirmed: £52 (requested)
    Pending: £60+
  • Poppy9
    Poppy9 Posts: 18,833 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Sent off letter today to cancel. We are on £12 per month contract and I have Samsung G600 and OH has Nokia 6300. Are Virgin handsets locked. If so can I unlock free online? I find unlocked phones sell so much better in work.

    Thinking of going to Vodafone £10 per month and getting Samsung Jet and OH will probably have his 3rd Nokia 6300!!
    :) ~Laugh and the world laughs with you, weep and you weep alone.~:)
  • You don't actually need to write to cancel it, you can just phone customer services and state that you wish to cancel due to the per-minute billing. Makes it a bit easier :)
    Earnings so far (2010)
    Cashed out: £29.52
    Confirmed: £52 (requested)
    Pending: £60+
  • Poppy9
    Poppy9 Posts: 18,833 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    You don't actually need to write to cancel it, you can just phone customer services and state that you wish to cancel due to the per-minute billing. Makes it a bit easier :)

    I would do that but I'm away from Monday on 2 weeks hols. so no time to sort out new phones and as their letter just dated July I wanted to make sure I rejected within 30 days. I will ring and get my PAC code when I return but it will be September in case they try to be awkward they will have my letters. :)
    :) ~Laugh and the world laughs with you, weep and you weep alone.~:)
  • sporedude
    sporedude Posts: 1,563 Forumite
    Wehey! Another reason for people to weasle out of a contract :)
  • gunton10
    gunton10 Posts: 833 Forumite
    500 Posts
    got out so easy but they did try flogging me a sim only deal for 30 days. was instant done within 10 minutes but you do lose what ever minutes you have left till the end of the month
    Quidco
    Paid;£989.08 :D
    Total Earnt:£1061.59
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