mAJOR SERVICE PAID FOR AND NOT DONE

pendulum

dizzybuff wrote: »

no .. sorry a major service should comprimise of the set standard or things associated with the particular model of bike...

A 12 k service is like a 3 year service on a car .

What would require them to remove the rocker cover? If I took a 3 year old car in for a major service I definitely wouldn't expect them to remove the rocker cover.

It's true, different garages have different ideas of what constitutes a major service. I'm saying that I am sure a major service could have been done without the rocker cover being removed.

What was this "fault" they failed to find? Were they supposed to be looking for it, ie did you take it in for some kind of repair, or did you just take it in for a major service as you stated?

Why did you let them have it for 6 weeks? 6 weeks for a service? Things aren't making sense. You're not being clear or explaining yourself well. You'll have to do a better job if you want any money back I suspect.

It sounds like you have a weak case, or no case at all.

dizzybuff

Ok you want an explanation. here goes

We took the bike to a dealer we had been using for 4 years that had recently changed franchises, but kept the same staff.

It was in for a major service 12k and to find a fault of why the bike was not firing on 4 cylinders.

The service was apparently completed , and they had the bike for a further 6 weeks to supposadly find this fault.

After 6 weeks and 6 weeks of it being stored incorrectly we recovered the bike paid the service fee and decided to let a triumph dealer try and sort out the triumph bike. ( the previous mechanic was also triumph trained)

At the triumph dealer the senior mechanic in formed us that thyere was no way a 12k service had taken place , and no way they had had the engine in pieces as was stated by the first engineer.

He also located the fault after using a few diagnostics he found that there was a major fault with the injector system . This he stated should have been picked up and would have been able to be picked up with a compression test.

The engineer from triumph was so angrey he took pictures and he is prepared to give a proffessional statement as he is well known in the feild.


Due tot the cost of the work done and the amount it would be to fix (1500+) we traded the bike. The engineer also informed us one of the breakdisks was warped (which should have been done in the service)

We have the picture evidence and we have the statement , we just dont have the bike although if the dealership still have it they will let us have access. The dealership is a well known well respected dealership .

I feel we have been unfairly treated and will look into consumer advice and trading standards.

I hope this explanation help clarify everything

The rocket cover was supposed to have been taken off to find the fault, ehich it was never done .

LinasPilibaitisisbatman

Can you provide me with proof that the dealers 12k Service required the cover off?

Each person can reasonably have a different meaning to a 12k service and unless they state they did something you can prove they didnt you have no proof. "12k service" could mean anything.

As for not finding the fault. Each mechanic has different ways etc.

Frankly you have no proof the service wasnt done and the rest whilst poor customer service isnt cause for anything other than complaint to head office. You certainly dont have a monetary claim.

dizzybuff

Ill have to find out off the dealer. However the fact that the brake disks were warped and not replaced , is enough for me to say the job was not completed properly , as brake disks warp over time not instantly . Once i receive a copy of the statement ill let you know.

I just want a refund thats all for work that was not completed correctly. although they didnt find the fault they stated they had had the engine in bits and the second engineer said there is no way they had.

pendulum

First, you said the rocker cover should have been removed as part of the service. Quote: "the rocket cover should have been taken off for a major service"

Then you changed it and said the rocker cover should have been removed as part of the fault finding. Quote: "The rocket cover was supposed to have been taken off to find the fault"

I think we can agree now that it is not necessary to remove the rocker cover as part of a routine service. However, your claim was that you wanted your money back for the service because the mechanic didn't remove the rocker cover so therefore cannot have done the service. Can you see the problem?

If during a service a mechanic notices the brake disks are worn he may recommend you replace them for extra but they are not typically included in the price of a service, and unless you paid extra especially for the brake disks then I am not surprised you did not get new ones. There's no evidence the garage didn't do the service properly from what you have said.

However, it seems odd that they kept your bike for 6 weeks. You said that you "paid the service fee and left". Did you just pay for the service, and not the fault finding? How much did you pay?

dizzybuff

the bill was reduced to 150- for the service as they did not ind the fault. I will be talking to a freind of ours who is a solicitor . The 2nd mechanic says we have a case of none completed work as the original garage had stated they had had the engine in pieces and evidence shows this to the contarary.

There was no recommendation for the replacing of the brakedisks and it should have been checked and as no recommendation it is evident thney have not checked them.

pacetrav

Contact the Bank which issued your credit card and tell them you did not receive the service you paid for.

Many Banks will reverse the credit card charge under those circumstances.

If the merchant/service provider wants their money they then have to negotiate direct with you!

davebatt

Just for reference, most major service's on a motorbike usually involve checking the valve clearances, which is the reason the rocker cover should have been removed

pendulum

£150 seems cheap to me, I was expecting it to be more for a major service.

davebatt wrote: »

Just for reference, most major service's on a motorbike usually involve checking the valve clearances, which is the reason the rocker cover should have been removed

The first two companies I've looked at both charged extra for valve clearance checks.

For example: I typed "motorcycle major service" in to Google. The first result back was a useless directory of companies. Here's a screenshot of the pricing table for the second Google result:



So basically, £150 seems about right for a "major service" on a bike. However, as you can see, the valve clearance check is charged extra, as are parts.

I've wasted far more time than I should and I can't find a place online that'll do a major service including valve clearance check for £150, either fixed or mobile. But have learnt that every company has a different idea of what constitutes a "major service".

It seems the OP paid for a major service without the valve clearance check. And now wants the money back because the valve clearance check wasn't done!

From the research I have done it seems £150 for a major service excluding valve clearance check is quite reasonable. OP has no proof that the first garage said they'd "take the engine to bits" and this is ambiguous anyway. Saying they'd "take the engine to bits" is not the same as saying "we'll check the valve clearances".

No way can you claim the full £150 back. Clearly some work was done to the bike. Just because the rocker cover wasn't removed and the valve clearances weren't checked doesn't mean you didn't get a reasonable service for £150.

I think doing a chargeback could turn in to a disaster, they can sue you for the money and costs/interest. You need some pretty good proof that a service wasn't done before you do that which you don't have.

dizzybuff

i will have proof as the engineer will be soing a statement . 150 is a good price , but this was for oil and filters and spark plugs. They didnt even put the original plugs on which could have caused even more of a problem due to water getting in when they had it incorrectly stored.

All in all i will be going with my instincts and seeking legal advise from our freind , armed with the photos and statement I have . 150 is a great price when they do the work of a major service and not just change the oil filter and sparkplugs which we could have done ourselves.

Thank you for your opinion , but if you had no idea on motorcyles I dont really see much point replying to the thred.