Aviva appalling customer service in the UK...you need to be aware

never-in-doubt

TheHits wrote: »

Like I said, if you'll forgive me, I won't. Suffice to say that for what it's worth, it has been a talking point, and I can tell you Karlh for a fact that his letter is being taken seriously.

For whatever that's worth.

I bet they are taking it seriously, like I say I have no qualms about praising them personally.....

karlh, sorry mate - I hope they sort this for you (tell us what compo they offer at the end lol) :beer:

mattymoo

No sign of Beccus, the resident NU mouthpiece, on this thread. Wonder why?

TheHits

mattymoo wrote: »

No sign of Beccus, the resident NU mouthpiece, on this thread. Wonder why?

Because she's on holiday.

mattymoo

TheHits wrote: »

Because she's on holiday.

Typical NU - they go to the trouble of having an official forums poster but then forget to arrange holiday cover.

sexandthecity

We have our mortgage protection with Aviva/Norwich Union, we took our mortgage out 5 years ago.

I was made redundant at the end of March this year.

I rang their call centre to advise them that for the time being I would be making a claim, a pretty straightforward conversation I thought.

I didnt expect to be made redundant, it was a total shock and I have never been out of work for the past 11 years.

To say I was patronised is/was the understatement of the year. The chap I spoke to sounded like he had taken lessons in how to be condescending. His tone was very offensive and he deliberately put on this tone to effect.

I actually told him I found him rude and he asked why - I said your tone is very patronising and you talk down to customers, I expected professionalism at the least, a bit of empathy for the recently redundant wouldnt have gone amiss.

Unfortunately I continue to be out of work for the time being and as such am still claming but as soon as I find employment I will immediately cancel my mortgage protection with Aviva and look elswhere, I am horrified at the service I recieved, I was introduced to them through our mortgage lender, which now reflects badly on them too

TheHits

mattymoo wrote: »

Typical NU - they go to the trouble of having an official forums poster but then forget to arrange holiday cover.

It's absolutely scandalous, and a damning indictment of our modern-day reliance on technology

never-in-doubt

sexandthecity wrote: »

I expected professionalism at the least, a bit of empathy for the recently redundant wouldnt have gone amiss.

Interesting really, when half of Aviva staff are being laid off don't you think? It's kina ironic that they can act this way when their own colleagues will be getting the shove (probs in favour of India like the rest of the large corps!)

See this: http://www.yorkshirepost.co.uk/news/York-worst-hit-as-Aviva.5136676.jp

Quote

OP, why did you insure with them in the first place?

dacouch

Did you see on the news this morning, the bloke who posted the song complaint about Unit Airlines damaging his guitar which got millions and millions of hits on you tube. United Airlines share price dropped by $180m dollars. Maybe seeing this on the news has made Aviva look into your letter.

You never know Aviva may actually start doing what they say in their adverts, although I doubt it as at Aviva talk is cheap.

sexandthecity

I insured with them as they were recommended to me by our mortgage lender, I was a naive first time buyer and as long as they provided the cover we needed we didnt question it, we just paid our premiums year after year. Then you need to actually claim and they treat you like cr*p.

I heard that they were having lots of redundancies, maybe they will know how their customers feel now when they treat them so appallingly, its not nice and we will be cancelling as soon as I go back to work. Never again.