Aviva appalling customer service in the UK...you need to be aware

Minxy_Bella

Absolutely class letter, mate! Well done!

I'm amazed that you've had no response yet - that's appalling!

Good luck!

missile

:rotfl:No doubt Baccus will be along soon to "help you" :T

Karlh_3

By the way, should anyone want to download the letter in pdf and email it to any friends who are Aviva customers to make them aware you can do so at the same link - slideshare.net/Somatica/karl-havard-aviva-letter-of-complaint-170709. Please see RudeKid's post for the live link. Thanks.

LeeSouthEast

Stunningly brilliant. Thank you for sharing, and DO let us know if you get a sniff of a reply!

barloo69

Karlh wrote: »

Should you have the misfortune to contact Aviva about your insurance policies; or be thinking about purchasing one, please read this first. I had the need to request a change in direct debit, after over an hour on two phone calls and several bad experiences with their online portal I had to give up. I requested my policy be cancelled the phone line went dead. I have posted the letter in full at slideshare.net/Somatica/karl-havard-aviva-letter-of-complaint-170709 which was sent to Andrew Moss the Aviva UK Chief Executive to outline my experiences in full.:mad:

Fantastic letter Karl. I wrote a similar letter myself to the MD also. No response yet. BTW, couldnt help but notice the irony. Guess what company is being advertised on the web page just above where you have posted your letter ?

Yep, you got it. Keep us posted.

mattymoo

Quality letter :T:T:T

The link again
http://www.slideshare.net/Somatica/karl-havard-aviva-letter-of-complaint-170709

Karlh_3

Barloo - Thanks. I like the ad too! That's Google contextual advertising working at it's best. Although not as good as the ad I once saw for crocodile skin handbags...on a nature/animal preservation site. Please let me know if you get a response to your letter. Thanks again.

missile

:mad:I wrote three letters of complaint, before I got any response and then they told me to phone those other useless bar stewards = Asprea!!!!!!!!!

Karlh_3

Missile, that is awful! I would hope the good people in this forum and maybe other social networks will help us make a bigger noise and make Aviva take notice. Letters sent in the normal way can be swept to one side with no one's knowledge, but that's not possible on the web. Thanks for your comment.

missile

Thanks for your comments. If you do a search on this and a.n.other forums you will find my post and many others regarding poor service from NU / Aviva and their nominated sub-contractor Asprea.

I sincerely hope you will look elsewhere when your other policies are due for renewal?