BT and their Auto-Renewing contracts

Inactive

Any company worth their salt doesn't need to stitch people in to a long contract, it is only the companies that perform badly that need to do it, a good company will not lose customers, they will stay by choice.

utilitybroker

DVardysShadow wrote: »

And you were responding to me. I was writing about auto-renew contracts. Plainly, some components of a BT service can come with auto-renew. So your replies come across as being a bit misleading.

Yes i was responding to you and you were talking about 18 month line rental contracts , but my main point about auto-renew contracts is that no ones forcing you to take a rolling/auto renew call bundle contract, you can choose to have a call bundle you can leave at any time.

maradonash

BT_company_representative wrote: »

Hi maradonash,

If you PM me your BT account details, I will be happy to take a look at this for you.

David,

BT Support

Just an update to say that BT have contacted me and waived their early termination charges in my case. Grateful to Patrick and David for looking at this for me.

Martin.

DVardysShadow

utilitybroker wrote: »

Yes i was responding to you and you were talking about 18 month line rental contracts , but my main point about auto-renew contracts is that no ones forcing you to take a rolling/auto renew call bundle contract, you can choose to have a call bundle you can leave at any time.

You are reading what you want to read, not what I wrote. I was writing about auto renew contracts.

utilitybroker

DVardysShadow wrote: »

You are reading what you want to read, not what I wrote.

I think not :mad: , but the good news is the op got his early termination charge cancelled.:D

1carminestocky

Inactive wrote: »

Any company worth their salt doesn't need to stitch people in to a long contract, it is only the companies that perform badly that need to do it, a good company will not lose customers, they will stay by choice.

I concur 100%. What scares me is the people who willingly just sign away for 18 months with seemingly no thought as to the possible consequences. The net is littered with punters who have signed up for 12/18 month contracts with various suppliers and experienced simply awful service - but can't move away due to having to pay an horrendous 'penalty fee' to do so.

utilitybroker

1carminestocky wrote: »

I concur 100%. What scares me is the people who willingly just sign away for 18 months with seemingly no thought as to the possible consequences. The net is littered with punters who have signed up for 12/18 month contracts with various suppliers and experienced simply awful service - but can't move away due to having to pay an horrendous 'penalty fee' to do so.

Yes and now even worse with the emergence of the 24 month contract. Eg Talk Talk.

1carminestocky

maradonash wrote: »

Except they DIDN'T tell me what i was signing up for. Only said that they may as well put me on option 2 as it was at no extra cost than option 1.

Alright, you could argue that the terms and conditions are on the website, etc. etc. However, this business of auto renewal is not a small print matter - it is fundamental to your freedom to change providers and as such, IMHO, should be made EXPLICITLY clear at the time of agreement. Better still outlawed altogether as one previous contributer suggested.

The amazing thing is, on their flyers/junk mail, they make a specific point of claiming it's actually to the punter's 'advantage'. :mad:

Inactive

Of course if Ofcom(edy) wasn't working for the industry, they would never have allowed these long contracts to have crept in.

What next??... Talk Talk introduce a new 20 year contract??...

It could happen, and still some punters would sign up.:rolleyes:

syko29793

maradonash wrote: »

Except they DIDN'T tell me what i was signing up for. Only said that they may as well put me on option 2 as it was at no extra cost than option 1.

Alright, you could argue that the terms and conditions are on the website, etc. etc. However, this business of auto renewal is not a small print matter - it is fundamental to your freedom to change providers and as such, IMHO, should be made EXPLICITLY clear at the time of agreement. Better still outlawed altogether as one previous contributer suggested.

If you were not told at point of sale then that is different. and i agree with you.
If you were not told the full terms then you cant be held to them.
The calls are all recorded so shouldnt be a problem to get out of your contract as you should have been made fully aware of the terms of the contract.