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  • Redbedhead
    Redbedhead Posts: 1,131 Forumite
    tylerlewis wrote: »
    The phone number on the email is 0845-456-7777 or the VIP number is 0844 844 8753
    I managed to get through but they can't help me because of 'technical problems' and just asked me to call back:rotfl:
    MFIT No. 81
  • tylerlewis
    tylerlewis Posts: 152 Forumite
    45 mins now and I still cant get on. Trouble is Ive made a list of stuff that I want but cant remember what half of it is as ive got a list of backups if the stuff I really want is out of stock. Am quickly looking through the catalogue and am gonna have to phone them!!! :eek:
  • tylerlewis
    tylerlewis Posts: 152 Forumite
    Redbedhead wrote: »
    I managed to get through but they can't help me because of 'technical problems' and just asked me to call back:rotfl:


    Did they say how long before you can ring back?
  • gghh
    gghh Posts: 347 Forumite
    what happens if you miss your slot because you can't get on the site or checkout??
  • Redbedhead
    Redbedhead Posts: 1,131 Forumite
    tylerlewis wrote: »
    Did they say how long before you can ring back?
    10 minutes. I am back on hold now. Apparently my call is important to them so can I please hold.
    MFIT No. 81
  • tylerlewis
    tylerlewis Posts: 152 Forumite
    Redbedhead wrote: »
    10 minutes. I am back on hold now. Apparently my call is important to them so can I please hold.


    Am gonna have to try and ring them now too. I still cant get logged on, its coming up with cannot find server now!!
  • joirish
    joirish Posts: 47 Forumite
    gghh wrote: »
    what happens if you miss your slot because you can't get on the site or checkout??

    I'm experiencing this problem at the moment , slot was 8pm - 9pm and having been trying since 8 with no luck. The site won't even load for me and keeps timing out.

    Looks like I might save a lot of money this year by not getting through !! :rolleyes:

    Jo
  • Redbedhead
    Redbedhead Posts: 1,131 Forumite
    edited 15 July 2009 at 8:37PM
    tylerlewis wrote: »
    Am gonna have to try and ring them now too. I still cant get logged on, its coming up with cannot find server now!!
    I have just got through and they took my order over the phone.

    Good luck. I did have to hold for about 5 minutes.
    MFIT No. 81
  • rummy
    rummy Posts: 537 Forumite
    Thank God, I thought I was the only one. Been trying to log in for an hour and I'm just stuck on "Please Wait" Nothing is loading whatsoever.

    This hasn't happened to me before on previous VIP sales. Not sure why its happening now. Extremely annoyed. :mad:

    My slot is 8.30pm to 9.30 but considering you guys haven't logged in, I have no chance!!!
  • michandjack
    michandjack Posts: 277 Forumite
    tylerlewis wrote: »
    The phone number on the email is 0845-456-7777 or the VIP number is 0844 844 8753

    The Customer Service freephone number is: 0800 7314567
This discussion has been closed.
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