12 months free line rental- they won't pay - URGENT HELP!

atruefaker

Hi

I've just called a company i got a phone off, that came with 12 months free line rental.

I sent them all my six month bills and the voucher they sent me.

I've just called them to ask them how they'll pay and they said they are NOT paying me, as I sent them all the stuff they needed but didn't fill in the voucher with my card details(which they have from my initial purchase of the phone). When i sent the bill i also included a cover letter to say, if there were any problems to contact me. THey are refusing to pay me my cash back.

Can any one help me with this, as I can't afford to lose out on £300, as they won't take back the second part of my claim if you don't fulfill the first part.

Help please anyone?

skiddy2k

ouch! cheap move! name and shame!... mite help if you give us the company name

boatman

i'd write to them and say you have returned everything they have asked for, if they still refuse use this:

https://www.moneyclaim.gov.uk/csmco2/index.jsp
Welcome - HMCS Money Claim Online

happyhunter

so did you fill in your card details in the voucher or did they lie? which company is this?

RoCas

A truly cheap shot. Which company is this?

These two sites might help you:
http://www.howtocomplain.com/
http://www.consumerdirect.gov.uk/

atruefaker

When I signed up online they were called MOBILE SOLUTIONS.

When I spoke to the operator they have since changed their name to CHOOSE THREE.

the company details are- PO box 163, Guisley, Leeds, LS20 8XG.

I sent all the approriate documents to them, i'm pretty sure the voucher said to be completed by the office - but they had all my card detaisl from the iniatital purchase. I didn't fill the voucher out though. The cover letter I put in told them to call me if there were any problems.

I feel like they are just making it difficult as they don't want to pay. Do you know if anyone else has come accross this behaviour?

atruefaker

this is the company -

https://www.themobs.com

atruefaker

Sorry to bombard you with messages - this is the Ts and CS from online, which doesn't say a thing about FILLING IN my voucher-

IMPORTANT



Discounted, Free and ½ Price Line Rental Promotions



Cash Back Terms & Conditions



1) The "Cash Back" or "Line Rental Refund" promotion is a Mobile Solutions Online Ltd Offer.

2) The "Cash Back" or "Line Rental Refund" offers are only available to customers subscribing to a brand new 12/18 month airtime agreement.

3) Your "Cash Back" or "Line Rental Refund" is refunded to you in one or two stages by redemption of the appropriate voucher. Claims are subject to you remaining on the same pay monthly tariff as you were originally connected.

Redeem you voucher by sending in your voucher and your original delivery note and relevant airtime bill before the expiry date printed on the front of the voucher.

4) Claims should be posted to: Mobile Solutions Online Ltd, Claims Dept. Po Box 163, Leeds LS20 8XG and should include the relevant claim voucher and airtime bill. We cannot be held responsible for missing or late arriving claims.

5) The "Cash Back" or "Line Rental Refund" amount shown on the voucher will be paid by Mobile Solutions Online Ltd to the individual or company who originally placed the order with us by either a refund to your bank account or credit card. We aim to process all payments within 45 days from the expiry date of the voucher.

6) Under no circumstances will lost cashback vouchers be reprinted or reissued.

7) All claims are subject to the terms and conditions set out herewith and claims which do not conform to these terms and conditions will be void.



All Discounted, Free and ½ Price Line Rental Promotions unless stated are refunded via cash back



For queries regarding your claim please contact Chris Wray on c.wray@themobs.com

scanner_2

sorry to hear that...

that is why i only deal with the following companies:

CPW
E2save.com
The Link
P4U

I think in future everyone should buy from these repuatble retailers and force all the other cowboys dealers out of the market.

This will definitely work if people avoid other companies....

Micky

Write to the CEO of the company and ask him/her to tell you in writing why your claim has been refused. Send the letter recorded delivery, also send by fax or as a .pdf attachment to an e-mail.

State that you expect a reply within 7 working days.

Whilst you are waiting for a reply, find out which trading standards office deals with the company concerned.

The card you refer to, is it a credit card?

skeggysteve

atruefaker,

Have a look at my posts & replies:

http://forums.moneysavingexpert.com/showthread.html?t=168848

Consumer Direct & Trading Standards have been very helpful.

Good luck.