Product recall by M&S

gordikin

pinkshoes wrote: »

ENOUGH of the OP bashing!

They are clearly a victim of DailyMail-ism where it is seen as OK to ask for compensation 10x what is really due.

At a push, you could ask for 25p x 20 miles, so a £5 voucher, but as there is no time limit on when you can return it, then surely you must be going into town at some point in the next few weeks??

Product recalls are often a little over-dramatic. 1 person will have no doubt had some sort of incident, often through mis-use, but as a precaution, they have to recall it.

If you\'re happy with it, why don\'t you just keep it and not return it?

If I remember correctly the recall is because there is possibly a danger of collapse.... would you want to keep it!

4743hudsonj

glad to see some other people with more sense than greed

Esqui

Maybe OP should have asked for a discount originally for the inconvenience of having to drive to the shop to buy it.

Halloway

Esqui wrote: »

Maybe OP should have asked for a discount originally for the inconvenience of having to drive to the shop to buy it.

And how greedy of M&S to expect customers to have to pay for goods. I'd want compensation for that.

Ste_C

You bought it last year for £249

Let's say it depreciates in value at 25% a year

So it is now worth £186.75

M&S are offering you a full refund - giving you a 'profit' of £62.25. Let's say it costs you 40p per mile of your 20 mile round trip, that's £8. So that would still leave you with a profit of £54.25. Meanwhile, M&S are recalling something which they cannot sell and it is costing them money. Who is winning here?

I would keep it anyway, if it hasn't broke in its first year then I doubt it'll break any time soon.

Nothing to see here, move along.

Tozer

Yeah but in fairness the item was always faulty.

Not much sympathy for the fact that M&S "cannot sell" and that "it is costing them money". Having seen M&S supply contracts previously, they will be claiming ALL costs including huge costs of product recall from their suppliers.

Tozer

Atermis wrote: »

The op is a waste of a life....

Comments like that are totally unnecessary.

Esqui

Atermis wrote: »

The op is a waste of a life....

Obvious troll is obvious

Noddy68

I've been reading this thread and I've now registered in order to post a reply:

My wife works for M&S and here's the official line:

M&S will give you a full refund if you take the label and a small section of fabric to the store. You get to KEEP the hammock (at your own risk- only two have broken in 5 years, mind). They will refund back 5 years as well, so if you bought one on 2004, you still get a full refund and the hammock. I think they are being more than fair here.

Justicia

Noddy68 wrote: »

My wife works for M&S and here's the official line:

M&S will give you a full refund if you take the label and a small section of fabric to the store. You get to KEEP the hammock (at your own risk- only two have broken in 5 years, mind). They will refund back 5 years as well, so if you bought one on 2004, you still get a full refund and the hammock. I think they are being more than fair here.

Thanks for the clarity, Noddy