02 contract

iceburn

that strange cause normally that number would be an O2 number and also keep it in a rentention area for a while so can reclaim it, are you sure it is the same number ie might of mistype the number by one digit?

RagingDragon

Someone else definately should not have your number if they are claiming that your contract is still running. Make sure that that you definately called the correct number then call them up and find out whats really going on as I can't see how they can charge you for a service they are not providing!

jesmin45

Wow result!!! o2 are giving me a full refund :j

ACDeag

jesmin45 wrote: »

does anybody know where i may stand, i 02 have been debiting my bank account with payments which were for an old contract I took out with them nearly 3 yrs ago, which I cancelled when it was up after 18 months which i then took a new contract out for a different phone and number. I no longer have any contract with 02 but i noticed on my bank statements that they were still debiting the account, i have emailed them and it has now come to light that the payments were for the old phone, and they are saying that because i did not cancel the contract as a goodwill gesture they will now cancel it at once if i want them too, but they cannot give me a refund, i have emailed them back and told them to recancel and to credit my bank account with all the payments they have taken since this contract expired. i have phoned my old telephone number and it went to somebodys answerphone on orange. I no im stupid for not noticing this before but 3 of us had an o2 account being paid out of same bank account, do you think i have any chance of a refund, added up its a lot of money.

Be interesting to know how they continued to charge you when the number is no longer allocated to you. Did you originally port the number into O2 or was it an original O2 number? Did O2 release the number back to Orange or did the new holder port it to them?

jesmin45

:ooops i must of dialed the wrong number, when i rang it again it went striaght to 02 voicemail!! At least they have agreed to a full refund and I will scrutinise my bank statements from now on