Help My Husband has just got a £3000 phone bill

Matt_Nixon

That works out at about 483Mb, which is about an hour of BBC iPlayer.

Whoops, wouldn't want that bill.

skylight

Unless you have the money to pay for it, I would seriously consider cancelling the direct debit for that now. It could cause major problems for your other finances if you don't. You can easily re-set one up when you have sorted things with O2.

MRC_2

You need to find out how he was using the phone whilst abroad.. he must have used it to get charged for it in the first place though because they wouldn't just add random charges to your bill.

It's up to you to find the charges for using your phone abroad though, not the network to advise you before you go.

Hopefully you will be able to set some sort of payment plan up easily, but sorry to hear it's so high

mluton

probably a iPhone without data disabled whilst roaming

MrRincewind

i would`nt begin the call shouting and demanding action, The best course would be to remain rational and put your argument across with firmness but not emanding action in your favour.

They don`t have to budge on the amount so some negotiation on your part may well be needed.

**Rab**_2

I work in T-Mobile cs and know that we have a procedure to help customers that get very high unexpected data charges whilt abroad or in the u.k .
basicly we get to wipe the full amount down to around £7.50 (the cost of an apropriate bundle)
however this can only be done once for obvious resons
this type of "bill shock" appeared on watchdog so i wouldnt be suprised if o2 were able to do the same thing for you. have you tried contacting o2 on his behalf?

hieveryone

o2 certainly do have a 'bill shock' procedure, but if they can prove that the OP had enough information to make his own decisions, then they won't budge. For example, if he called o2 the week before he left and said he was going to US, and the advisor told him 'turn off voicemail, turn off roaming or you will be charged £x amount', then there would be no room for o2 to negotiate because the OP has taken it upon themselves to use the service.

njtkc

I was in spain on holiday and came home to data charges, I never connect to internet on my phone. My phoned was always kept in our apartment and I worked out that the times I wasn't even there or if I was in I was sleeping or eating. There were lots of small amounts, Vodaphone were very good and refunded all the charges less that £20 but I didn't make them. This happened again the next time we went abroad, I realised that occasionally I would come home and the phone was on the floor after a missed call or text, I discovered that some of the data calls were due to my phone falling on the floor keys down and because the button is slightly proud of the keypad it was automatically connecting, a design fault with the phone. Good luck, I do agree with someone elses comment sofly sofly and ask for help.

redux

MRC wrote: »

It's up to you to find the charges for using your phone abroad though, not the network to advise you before you go.

Actually ...

All data used abroad is excluded from your tariff allowance & charged at £6 per MB (£3 in the EU). Please monitor your usage to avoid any surprises.

This is the exact wording of the text message that O2 users receive every time they enter a foreign country. My phone has 5 copies at the moment, and will probably get a few more on the way home next week

njtkc wrote: »

... occasionally I would come home and the phone was on the floor after a missed call or text, I discovered that some of the data calls were due to my phone falling on the floor keys down and because the button is slightly proud of the keypad it was automatically connecting, a design fault with the phone.

Two other design features, not faults, are that internet access is speed-dial 0, and that the keypad can be locked against making accidental calls (there's even an option for automatically after a certain interval from last use).