Help with cancelling Ryanair Flight due to Father's Heart Attack?

Y.R

Hi there,

I have previously booked three flights to Denmark in my dad's name with his credit card, as we were due to go on a family holiday there towards the end of July. A week ago he had a heart attack and obviously none of us can travel, but I am having trouble cancelling the flights. I have a Doctor's note stating my dad's condition and that he is in no fit state to travel.

I have purchased insurance and the company gave us instructions (get a cancellation invoice) but I can't find a way to get in touch with Ryanair, there is no information anywhere on the website, the only info is about if flights are cancelled. When I rang them there were no options regarding cancellation and after waiting in a queue several times I was repeatedly disconnected before talking to anyone.

Any ideas? All help greatly appreciated...

sturll

So sorry to hear of your fathers illness.

In terms of your travel Insurance i think those are the ones you should be directing your efforts toward.

There are many Airlines/Hotels whereby cancellation is not permitted. I see no reason why proof of your booking is not sufficient.

apt

You might be better off trying to appeal to the good nature of the travel insurance company. It must know that Ryanair are a) hellish to contact and deal with and b) will not give money back in case of illness.

luci

You need a cancellation invoice to claim on travel insurance. I had to get one from Thomson's when my MIL broke her arm. I also need her GP to sign the form stating why she was unfit to travel.

sturll

luci wrote: »

You need a cancellation invoice to claim on travel insurance. I had to get one from Thomson's when my MIL broke her arm. I also need her GP to sign the form stating why she was unfit to travel.

I think the point is - You can't get a cancellation invoice from an airline whereby cancellations are not allowed.

lorweld

MOVING THREADS FOR BETTER RESPONSES


Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

mad_rich

sturll wrote: »

I think the point is - You can't get a cancellation invoice from an airline whereby cancellations are not allowed.

Actually, you can.

A friend had to cancel a trip for which he had booked some non-refundable flights.

The insurance company wouldn't consider his claim until he had confirmation of cancellation from the airline. Quite nerve-racking, because there was no guarantee that they would pay out. (Friend could still have used the flights - just not for the original purpose - and would have rather done that than thrown the money away.)

So you can 'cancel' non-cancellable flights - in order to prove that you never flew. I'm sure doing so with Ryanair is not much fun. Probably via premium rate fax line and has an admin charge of four million pounds...

loobs40

We had some cheap flights booked last year on another airline, then we were injured in an motorbike accident and couldn't go.

By the time I had organised a) doctor's letter £15, b) Airline cancellation letter £25 I think c) absorbed the excess on the insurance policy, (and that was two excesses of £50) I think I got a cheque back from the insurance company of about £16. The insurance company did not refund the cancellation letter charge nor the doctor's letter

I did get a refund of the tax also from the airline of about £23 which turned up unexpectedly

Would I bother again ? No ! Far too much hassle to get back less than a tenner