Aaaaaargh! Comet!!!!

glowy69

marks87 wrote:

Oh well that settles it then - Comet aren't breaking the law because they say they aren't...

You are beyond help, you seem to refuse any kind of reasoning that ive tried to post here,its people like you that we would rather not see in store. I only posted it because somebody else in an earlier post said that comet do not put this information on their receipt, it was probably you. I never said that, and they arent breaking the law, if they were they would be shut down, but they are not so you can say as much as you like, whoever monitors this sort of thing obviously disagres with you.

grex9101

dazco wrote:

LOL

Glowy I am sorry but this one is not up to you. It is the law. It has gone through parliament through the house of lords and past the queen.

They all apologise for not asking you but you were busy that day.

hahahahaha!!!! :rotfl: :rotfl: :rotfl:

marks87

glowy69 wrote:

You are beyond help,

Ah, so you aren't qualified to say whether or not a TV is broken, yet you are able to give me a psychiatric diagnosis.

you seem to refuse any kind of reasoning that ive tried to post here,its people like you that we would rather not see in store.

You haven't posted "any kind of reasoning". You've put on your yellow and black tinted spectacles and endlessly spouted "company policy".

I only posted it because somebody else in an earlier post said that comet do not put this information on their receipt, it was probably you. I never said that, and they arent breaking the law, if they were they would be shut down, but they are not so you can say as much as you like, whoever monitors this sort of thing obviously disagres with you.

As has been said - Comet always give in when threats of court action come their way, because they know they will lose.

Dammam

Wow! What a huge thread - I've read through loads of pages but have to skip to the end to write my question now due to time (work) constraints!

My friend bought a TomTom One Satnav from Comet on 10th August as he is travelling to Lake Garda this wednesday (20th September - tomorrow!)
He has been using the unit without problems whilst trying it out locally, and all seemed well bar the usual Satnav foible of sending you on the odd strange route that you know is wrong.
However, on getting the details of the car park he was to use in Birmingham from the travel agent, he found that the system crashed every time whilst recalculating the route - and in fact the same to all areas of Birmingham and several surrounding counties.
He took the unit back to Comet - about 38 days after buying, and asked for a replacement as the unit wasn't working. They refused but eventually decided to swap the unit itself with the display model, but they couldn't change the SD card. He was happy with this as he thought that it would now work (he's a pensioner and a bit of a technophobe).
Of course, it's the software that's the problem and the unit still crasher around Birmingham.
So, I took the unit in yesterday and explained the situation and asked for a refund or replacement. Here are the problems that ensued:-

1. He is not entitled to a refund or replacement as Comet have been told by TomTom that units have to be sent back and inspected before they can do anything.

2. Also, no refund could be given as the unit was bought over 28 days previously (even though the fault seems obviously inherant and would not immediately show itself until a particular area was chosen to travel to.

3. I pointed out that the Satnav was bought primarily for this trip and that it would cause major inconvenience if it were not available, but was again told of the 28 day 'rule'.

4. I escalated as far as the manager but got the same replies and was told that Trading Standards would tell me the same thing.

I was perfectly polite in my request, and have bought £1000's of goods from them but I found their manner very rude and overbearing. The manager himself was much more polite, although he told me nothing new and I got a basic 'that's the way it is, nothing we can do'.

The receipt states "We are happy to refund or exchange any UNOPENED products returned within 28 days.

You'll get a free repair by a Comet approved engineer for any products which prove faulty within the manufacturers guarantee period.

If for any reason we can't repair your product within the guarantee period, we'll offer you an exchange or refund.

This does not affect your statutory rights.


Anyone any idea quite what my (his) statutory rights are in this situation?

smcaul

This is a standard reply you have got from Comet - it is total lies, remind them of the fact that the T&C'c they refer to are printed on the receipt, then ask when the receipt is issued? as it is issued after purchase you have no way of knowing the T&C'c before purchase, not that that matters as it comes under the sale of goods act. Personally I have found that standing there demanding that they call the area manager usually worked. They do not have a leg to stand on if you took them to the small claims court - but that takes time and they rely on the fact that hardly anyone will do this. Just keep at them, personally I have not shopped at Comet for a few years and recomend everyone else does the same.

Dammam

Thanks. I escalated as far as the store manager but got no joy.
Sadly, I've bought a LOT of stuff from Comet which thankfully hasn't broken down, but my last to visits to this particular store (Cwmbran) have been an absolute disaster. The first time they were selling off some ex display TFT monitors. They didn't have a clue about my questions regarding response times etc and went off to find out. Half an hour later I saw the assistant serving someone else - I asked what the answer was and she called one of her colleagues and said can you serve this gentleman please! The second colleague then had to find the manager when I asked for a bigger discount if I bought all 3 monitors (they were only offering 10% below list with limited warranty and no packaging). Guess what happened after another half hour? Yep, serving another customer. This time I walked out and said thanks for all the help, I'll buy from someone who wants my money.

In fairness, the Newport store seems to be a lot better run - no staff standing about chatting to themselves whilst customers wait like in Cwmbran.

I'll not be shopping with this company again - I wish my friend hadn't.

I've contacted the local trading standards office to see what they advise, and emailed Comet head office to advise them of my disappointment at the attitude of their staff. I guess the unit will have to go to TomTom as I can't see the point of suing - although I'd rather he had his money back and was able to buy a replacement elsewhere or just give a straight exchange as the unit is working but the software appears to be goosed.

Dammam

glowy69 wrote:

No thanks, comet dont make the products, it isnt their fault if it breaks down and this last a reasonable amount of time? I feel like im repeating myself but if you treat your prodcts correctly then they should last, I havent had one item go faulty on me out of the thousands I have spent there.

But surely a decent company with an eye for their own future would realise that customer goodwill is very important?
I'm glad you haven't had something go faulty, neither have I in fairness - neither had my friend until his Satnav failed to work as it should.

But would it not be good customer relations to accept that an item of 39 days that has a fault (shown to the assistant and agreed to be wrong) that could conceivably have gone unnoticed for months if not years depending on the route attempted, should be replaced by the store and then let the store deal with their supplier in the background? After all, the end user shouldn't need to be concerned with who Comet bought the item off should they? The Comet attitude seems to be to cause as little hassle as possible to the store and if a good customer has to wait a few weeks then what the hell - it's not going to kill the sap is it?
The loss of this SatNav IS going to cause my friend serious inconvenience - the store apparently don't care about this as "it's down to TomTom".

Whits

smcaul wrote:

This is a standard reply you have got from Comet - it is total lies, remind them of the fact that the T&C'c they refer to are printed on the receipt, then ask when the receipt is issued? as it is issued after purchase you have no way of knowing the T&C'c before purchase.

I think you'll find that you can ask for the terms and conditions and they will be given to you.

smcaul

Whits wrote:

I think you'll find that you can ask for the terms and conditions and they will be given to you.

You no doubt can, but I think they have to make you aware of them rather then you asking for them.

Whits

smcaul wrote:

You no doubt can, but I think they have to make you aware of them rather then you asking for them.

I don't know to be honest, it's not my field at all. I certainly didn't get told that in my training.

But then again, I'm a delivery driver so I don't get the same training as store staff. I do get the same awkward customers though:D

I understand how hard it is to stay calm when you're not getting anywhere but if someone called me a spotty little oik, I would politely tell them that that is using foul, abusive or threatening behaviour and is a criminal offence. I would happily drop the matter if an apology was forthcoming though:D