A quick pop at Argos

stugib

mountainofdebt wrote: »

This is not an argument about whether he is right or wrong to shop over the internet but whether Argos should display a price for a good it KNOWS is going to cost the purchaser an extra £5.80 whether they have gone in the shop to pay for it or made the purchase over the internet. Therefore the true cost of this good will be £38 and its the OP's contention that it would be better to show that the price of the item as £38 but with free delivery.

Without wanting to go round in circles, consider mustrum_ridcully's point. What if the customer is buying two products? What should the website say then?

Price: £38 (unless this is your second item in which case it's £32)

This is completely mountain/molehill. It's absolutely standard to have postage charge separate for online sites, for the types of reasons already discussed, and just because Argos make most of their goods available in-store is a red herring IMHO.

mountainofdebt

stugib wrote: »

Without wanting to go round in circles, consider mustrum_ridcully's point. What if the customer is buying two products? What should the website say then?

Price: £38 (unless this is your second item in which case it's £32)

This is completely mountain/molehill. It's absolutely standard to have postage charge separate for online sites, for the types of reasons already discussed, and just because Argos make most of their goods available in-store is a red herring IMHO.

Its quite simply really. Argos will charge you if you CHOOSE to have the items delivered.....they don't if you pick up in store. However the point is that for SOME items there is NO CHOICE - you have to have it delivered. The OP's arguement is in these cases the prices in the catalogue aren't the prices you pay

stugib

mountainofdebt wrote: »

However the point is that for SOME items there is NO CHOICE - you have to have it delivered. The OP's arguement is in these cases the prices in the catalogue aren't the prices you pay

But you're missing the point above. It's a flat delivery charge. There's no way they can show a universal price including delivery for an individual item because they don't know how many items you're ordering.

glider3560

The catalogue makes it incredibly obvious if an item is home delivery only. It even tells you the price on every page that has home delivery only items:

Pound

You really should post a thumbnail if you're going to post an image that large.

adonis

I do see the op's argument, it does bug me sometimes when i look at the argos book and see home delivery only items in there when i usually reserve and collect from store.
Perhaps the answer would be to have them on a separate page in each section of the book.
On a brighter note i have just purchased a fridge freezer from argos , via the internet and only paid the £5.80 delivery charge, and it still was a lot cheaper than currys.:D

FatAndy

I'm still sticking to my guns on this. Argos is a retailer with a huge network of shops, two of which are within five miles of my house and one of which I more or less drive straight past four or five times a week on average. I can appreciate that large, bulky items need to be home delivery only but this item wasn't all that big and certainly wasn't bulky. I could easily have collected from a store which would have required a detour of couple of 100 yards and maybe about five minutes of my time. Much better than having to sit around in the house twiddling my thumbs for four hours waiting for the delivery to arrive.

I also fail to see the relevance of the fact that it's £5.80 regardless of the number of items I buy as I only want to buy one item. Am I supposed to buy additional items I don't want or need just to make the delivery charge more reasonable? I thought this was a money saving website, not a money wasting website. Why on earth should I be 'taxed' to subsidise other peoples purchases?

Anyway, at least my item did arrive -

http://www.dailypost.co.uk/news/north-wales-news/2009/07/02/disabled-man-s-anger-as-argos-leave-futon-at-end-of-road-55578-24056270/

mrcol1000

FatAndy wrote: »

I'm still sticking to my guns on this. Argos is a retailer with a huge network of shops, two of which are within five miles of my house and one of which I more or less drive straight past four or five times a week on average. I can appreciate that large, bulky items need to be home delivery only but this item wasn't all that big and certainly wasn't bulky. I could easily have collected from a store which would have required a detour of couple of 100 yards and maybe about five minutes of my time. Much better than having to sit around in the house twiddling my thumbs for four hours waiting for the delivery to arrive.

I also fail to see the relevance of the fact that it's £5.80 regardless of the number of items I buy as I only want to buy one item. Am I supposed to buy additional items I don't want or need just to make the delivery charge more reasonable? I thought this was a money saving website, not a money wasting website. Why on earth should I be 'taxed' to subsidise other peoples purchases?

Anyway, at least my item did arrive -

http://www.dailypost.co.uk/news/north-wales-news/2009/07/02/disabled-man-s-anger-as-argos-leave-futon-at-end-of-road-55578-24056270/

But as the photo shows above it tells you quite clearly you have to pay delivery charge on this items. Reading the above story suggests that there isn't much news worthy in North Wales and that maybe you should find somewhere else to shop than Argos.

FatAndy

mrcol1000 wrote: »

But as the photo shows above it tells you quite clearly you have to pay delivery charge on this items. Reading the above story suggests that there isn't much news worthy in North Wales and that maybe you should find somewhere else to shop than Argos.

Yes, but my question is why should I be forced to pay a surcharge of, give or take, 20% for a delivery service that I don't want or need. As I said above I thought that this was a money SAVING website so I'm really surprised at the number of people who are making excuses for Argos.

stugib

FatAndy wrote: »

Yes, but my question is why should I be forced to pay a surcharge of, give or take, 20% for a delivery service that I don't want or need. As I said above I thought that this was a money SAVING website so I'm really surprised at the number of people who are making excuses for Argos.

You seem to have 2 issues:
1. Argos don't make it available to collect in store. That doesn't just happen, there has to be a whole system in place to arrange orders, delivery, it takes storage space etc. Up to them whether they want to do that or not, and they've evidently decided it's not cost effective.

2. The price displayed for home-delivery only should be inclusive of delivery. You say you fail to see the relevance of it being a flat charge - it's absolutely relevant, and nothing to do with being forced to buy additional items. As simple as I can put it, if the item was shown as £38 delivered, how much would two items be?