A quick pop at Argos

mrcol1000

FatAndy wrote: »

1. I've bought stuff from Amazon and HMV on quite a few ocassions and never paid a penny for delivery. These aren't the best examples.

2. If you order items over £25 from Tesco Direct you can arrange for them to be delivered to a Tesco store and collect them free of charge at that store. I'm pretty sure that other retailers can offer this services so why not Argos?


I still stand by my argument that if Argos advertise an item as costing £32 then they should make it possible to buy that item for £32. If they can't cope with the amount of stock they are advertising perhaps they need to think about reducing their product range so that they can cope better and not be left with disappointed customers.

Sorry am I missing something here? I think you need to stop using the internet to buy stuff. If you buy something on the internet or from a catalouge normally your have to pay a delivery charge. Understand now? Do you go into sofa shops and argue with them as the price shown does not inculde delivery?? Its just as well you don't have a business because if you did quite often the prices shown for business goods do not inculde VAT. I think your head would explode if they added VAT on to something you brought.

FatAndy

Perhaps this is a generation thing. When I grew up Argos was a retail business which traded from shops. You got a catalogue, chose what you wanted and then went into a shop and bought the item at the advertised price. I've never really considered Argos to be a mail order or internet trading company. It seems that in their attempts to sell anything and everything they've morphed into a hybrid retail/mail order/internet business.

It might help those of us of a certain age if they could make it clearer where the borders are, e.g. follow the example of Tesco which is split between the retail part and Tesco Direct. If you buy from Tesco Direct you know that you're buying from a mail order company and you would expect to pay for delivery. This is part of the reason I've never bought anything from Tesco Direct.

Perhaps Argos could have a retail catalogue and a seperate mail order catalogue to you don't have to delve into the small print when you're thinking about buying something. It might also mean that they could have catalogues that you could lift without the risk of injury!

FatAndy

mrcol1000 wrote: »

Sorry am I missing something here? I think you need to stop using the internet to buy stuff. If you buy something on the internet or from a catalouge normally your have to pay a delivery charge. Understand now? Do you go into sofa shops and argue with them as the price shown does not inculde delivery?? Its just as well you don't have a business because if you did quite often the prices shown for business goods do not inculde VAT. I think your head would explode if they added VAT on to something you brought.

The point that I was trying to make it that it wasn't clear that this particular item could only be bought over the internet. The item is shown in the Argos catalogue, it isn't particularly large, bulky or heavy so I assumed that I could go into a store and buy one just like every other purchase I've ever made from Argos in the past. It's only when you read the small print that you're made aware that the item is only available for home delivery and that you therefore have to pay an extra £5.80.

Regards sofa shops I would expect to pay delivery because sofas are large, heavy and bulky items that wouldn't fit in my car. This arch (it had now arrived) is flat packed and would easily fit into an average sized family car.

I can also assure that having worked in the accountancy industry for more than fourteen years I know just about everything there is no know about VAT.

mustrum_ridcully

The point you clearly fail to understand, and I'll quote straight from the Argos website, is "However big or small your item is and no matter how many items you order – we’ll deliver for just £5.80. So save yourself a trip!".

Or to put it another way:

1 garden arch £32.59 + delivery £5.80 = £38.39
2 garden arches £65.18 + delivery £5.80 = £70.98
1 garden arch £32.59 + 1 Lattice planter £13.27 + delivery £5.80 = £51.66

So please tell me the logic of including the delivery cost in the price when delivery is not per item but rather for the whole order?

dmg24

FatAndy wrote: »

Perhaps this is a generation thing. When I grew up Argos was a retail business which traded from shops. You got a catalogue, chose what you wanted and then went into a shop and bought the item at the advertised price. I've never really considered Argos to be a mail order or internet trading company. It seems that in their attempts to sell anything and everything they've morphed into a hybrid retail/mail order/internet business.

It might help those of us of a certain age if they could make it clearer where the borders are, e.g. follow the example of Tesco which is split between the retail part and Tesco Direct. If you buy from Tesco Direct you know that you're buying from a mail order company and you would expect to pay for delivery. This is part of the reason I've never bought anything from Tesco Direct.

Perhaps Argos could have a retail catalogue and a seperate mail order catalogue to you don't have to delve into the small print when you're thinking about buying something. It might also mean that they could have catalogues that you could lift without the risk of injury!

This post is actually offensive to many older people. The great majority of older people have the common sense to understand the words 'Home delivery only' without needing a separate catalogue! :rolleyes:

sd006c3768

You have paid £32 for the gate, as advertised. You have been charged seperately for delivery. 2 items and 2 prices!

cocktail

FatAndy wrote: »

I've been after a wooden garden arch (at the right price) for a while and recently found one in the Argos sale for about £32. I went to order one only to find it is only available for home delivery which costs £5.80, ie the arch will in fact cost £38. There is no way to avoid the delivery charge, you can't for example have it delivered to your local store and collect it yourself. This means that it is impossible to buy the arch at the advertised price.

Perhaps it's just me but seems a bit of a con. Perhaps it would be less misleading to list the arch as being £38 but offer free delivery. Or otherwise do what everyone else does and have free collection from a store.

time to stop stopping internet shopping mate.

Granny_Sue

Don't take it for granted that you cannot collect from the store. I wanted a gazebo and when I checked the website it gave the price and then said delivery only. I couldn't believe that they didn't have them in store and I certainly was not going to pay the extra, so I went to my local store and asked what the problem was. They said, No problem, how many do you want as we've got them in? It could be that on the day you checked the website they might have been out of stock and it will automatically say delivery only".

mrcol1000

Don't argos put a little lorry symbol in the catalouge to indicate that its home delivery only?

mountainofdebt

Actually I think I have some sympathy for the OP here.

He has looked in the Argos catalogue and seen somehting he wishes to purchase and ok he has gone to purchase it....whether that be in the shop or over the internet.

However instead of being able to pay £32 for the item, he finds that he is forced to have it delivered at a cost of £5.80 so the true cost is actually £38.

This is not an argument about whether he is right or wrong to shop over the internet but whether Argos should display a price for a good it KNOWS is going to cost the purchaser an extra £5.80 whether they have gone in the shop to pay for it or made the purchase over the internet. Therefore the true cost of this good will be £38 and its the OP's contention that it would be better to show that the price of the item as £38 but with free delivery.