Complaint to ASA re BT `Broadband`.

cootambear

Below is the text of the complaint I made to the Advertising Standards Agency. Theres a link below if you feel you have a complaint.

The advertisement advertised BT Broadband with the slogan `Stay Connected`.
As a six month customer of BT Broadband I can testify that the service I have received has dropped for many days at a time wholely, or for many hours in any 24 hour period. I currently have a fault logged 3 days ago that has not been corrected, I can only use the Broadband now with the telephone receiver off the hook. My experince is that I do not `stay connected` to this service therefore the advert is misleading.
Secondly, even when I receive a service I only achieve 100kps, not much above the old dial up modem speed. Therefore, to describe this as `Broadband` is also misleading.
Thank you for your time.

http://www.asa.org.uk/asa/how_to_complain/complaints_form/

456789

also their assertion that their hub is better at staying connected than other routers/companies is baseless too

just because it has n doesn't mean much as most people don't have n devices

I hate them!!

cootambear

456789 wrote: »

also their assertion that their hub is better at staying connected than other routers/companies is baseless too

just because it has n doesn't mean much as most people don't have n devices

I hate them!!

I hate them more than you

DatabaseError

cootambear wrote: »

.... I can only use the Broadband now with the telephone receiver off the hook.
Secondly, even when I receive a service I only achieve 100kps, not much above the old dial up modem speed. Therefore, to describe this as `Broadband` is also misleading. ...

I'm guessing you've already done the usual tests on your side of the line (which you are responsible for)....especially changing the filters (as a dodgy filter would possibly explain the problem)

1984ReturnsForReal_2

DatabaseError wrote: »

I'm guessing you've already done the usual tests on your side of the line (which you are responsible for)....especially changing the filters (as a dodgy filter would possibly explain the problem)

thats what i am thinking.

BT_company_representative

Hi Cootambear,

Ouch, I know how no broadband connection can hurt. I can lend a hand with the fault if you would like?

Cheers

Craig
BT Support

cootambear

DatabaseError wrote: »

I'm guessing you've already done the usual tests on your side of the line (which you are responsible for)....especially changing the filters (as a dodgy filter would possibly explain the problem)

Yes, during the first round of faults they sent new filters, made me unscrew the panel off the box, go through hour long scripts, new hub, basically exhausted everything bar sending around an engineer who (albeit for a couple of months), fixed the problem.

cootambear

BT_company_representative wrote: »

Hi Cootambear,

Ouch, I know how no broadband connection can hurt. I can lend a hand with the fault if you would like?

Cheers

Craig
BT Support

Yes please. I`ll PM you me telephone number.

456789

BT_company_representative wrote: »

Hi Cootambear,

Ouch, I know how no broadband connection can hurt. I can lend a hand with the fault if you would like?

Cheers

Craig
BT Support

can you get BT to stop those annoying adverts?

cootambear

I dont mind them advertising, I just think its misleading.

If they said `sign up with us for a spotty, slow connection and look forward to spending hours going though the same script every day to a call centre who dont fix your problem` then it would reflect the service I`ve received.

catchy slogan, eh?