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More reaons why not to shop at PC World. Muppets.

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Comments

  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I wasnt blaming the guy in front of me.. but after leaving me waiting 15 mins wat the hell did he expect?!?!?!?!?!!! The manager said during that time he told the guy to apologise but theres been a problem, and then go again, but he just didnt.. he just left me!

    I was close to walking out! Then he comes back and puts the new case IN MY HANDS saying "you can have that one instead". He didnt consider the fact he left me waitng, he didnt consider the fact that i'd reserved a leather one.. not a !!!!ty plastic one... he didn't consider ASKING me if he can offer an alternative, he tried forcing me to take the alternative.

    Thats good service? No chance
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate
    [/FONT]
  • rchddap1
    rchddap1 Posts: 5,926 Forumite
    If I remember correctly from the Ts&Cs when you reserve an item and its not available they don't actually have to offer you anything as a replacement. Found this out during our chat with our bloke about the DVD drive we reserved.
    Baby Year 1: Oh dear...on the move

    Lily contracted Strep B Meningitis Dec 2006 :eek: Now seemingly a normal little monster. :beer:
    Love to my two angels that I will never forget.
  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I would have rather him being very nice and apologised for not having it in stock, and ye just apologising really but being nice, than him in a grumpy mood handing me something of poor quality as a replacement just to get me out the way?

    as an extreme example its like handing someone who wants an alienware laptop, the lowest spec dell... its still a laptop... but different "spec". I wanted a leather case that i knew fit my lappy and had got good reviews etc, and he offered a cheapo rubbish material one?... as i said, it would have looked better for him to kindly apologise and move on...
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate
    [/FONT]
  • mr_fishbulb
    mr_fishbulb Posts: 5,224 Forumite
    Part of the Furniture Combo Breaker
    Same thing happened to me.

    Reserved 2 webcams through the collect in store. Drove 30 mins to the store and they didn't have either of them there. The manager gave me 2 better ones for the same price.

    He told me that happens quite a lot. They only do a stock-take once every 6 months and the collect in-store thing assumes that their current stock levels are up to date. So if it's 5 months since they've done a stock take and people have been pinching things then they are going to be way off.

    Stupid thing is though, to get the 2 other webcams at the same price I'd ordered the first ones for, the guy ran the collect in store through the till. So now their stock system is going to be messed up for both the webcams I originally ordered and the ones they gave me instead!
  • IvanOpinion
    IvanOpinion Posts: 22,136 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    as an extreme example its like handing someone who wants an alienware laptop, the lowest spec dell... its still a laptop...
    .. at least the Dell would work .. but that is a different vent :D

    Ivan
    I don't care about your first world problems; I have enough of my own!
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