More reaons why not to shop at PC World. Muppets.

MercilessKiller

Outtathaway wrote:

Have you not thought that maybe he didn't know the original price of the case you ordered, so by offering a more expensive one for the same price he probably thought that he was giving you a good offer. The could be why he didn't say anything, might have been shocked

As I handed him the piece of paper I casually said its the £80 new york case thing.. i know he would have known anyway.. but i'm a pedantic git.

Although maybe he didnt listen... that could be a point...

No i didnt dismiss the fact he didnt realise its retail is £80.. though i still think the guy needed training on how to talk to customers and not just say the odd word haha...

Well i'm gna go into the store again tomorrow and speak to the manager anway.. see if they can get it in for me asap... may just drive to the stoke store tomorrow morning and get it there.. knowing my luck i'll turn up and it wont be there.

then i'll be even more angry cos it is online...

ManAtHome

!!!!!! - it's a stock-out - you're lucky or not! If you're getting stressed out to a major degree, just shop somewhere else!

If I didn't want the alternative I woudl have shrugged and said "what the heck - too late this time".

Your whole point of "Customer Service" seems to be "give 'em what the hell they like and don't give a !!!!!! if we go bankrupt" - not something I'd ever recognise either as a business or a customer.

mandi

:rotfl: I think your over estimating the intelligence of the staff.. I mean Gonzo.. was far far superior................ :rotfl: .

Queen_of_Hearts

Hiya to the first poster, I work in a reputed company and we do sales online and directly to shops and public. and I can assure you that this would not have been a deleberate mistake. the matter seems to me that this having been an online order, it might not have updated whilst the goods were being sold directly from the shop the same time. is there a point fuming at that poor customer services chap or any manager?

aliasojo

ManAtHome wrote:

My guess would be that "computer says one" so he had to go root round the stock room.

I have had various problems with the collect@store service and since I have a 50 mile round trip to get to the store, I'm never best pleased if I arrive only to find there is no item there for me to pick up.

On complaining to Head Office after this happened for the fourth time, I was told that 'collect' items can only be offered if there are more than two of an item in stock. If there are two or less, then they cannot be sold at the collect price.

My argument was that if this was the case, then they should ensure their stock system is more accurate as sometimes stock will show up when it is only the two or less that are actually instore and although they can be reserved to collect, when you get there....you can't buy them or they will tell you there are none when perhaps there still may be two sat in a stockroom somewhere.

I'm assuming this is the policy in all stores, since it was a main customer service person that told me that and not just an assistant from my local store?

I'm not necessarily saying that is what's happened in this case, but it may be a good idea in future to confirm with the store direct that the item you have reserved for collecting IS actually there.

rchddap1

Had a problem once with a collect item regarding a DVD drive (I think that's what it was anyway). They spent all day looking for it...insisting that it was in the store....but still couldn't find it. They eventually offered a DVD Rewriter for the same price and I nearly bit their hands off.

The problem is that they don't seem to have a very good stock control system so you can't guarantee that you'll get what you reserve.

MercilessKiller

aliasojo wrote:

I have had various problems with the collect@store service and since I have a 50 mile round trip to get to the store, I'm never best pleased if I arrive only to find there is no item there for me to pick up.

On complaining to Head Office after this happened for the fourth time, I was told that 'collect' items can only be offered if there are more than two of an item in stock. If there are two or less, then they cannot be sold at the collect price.

My argument was that if this was the case, then they should ensure their stock system is more accurate as sometimes stock will show up when it is only the two or less that are actually instore and although they can be reserved to collect, when you get there....you can't buy them or they will tell you there are none when perhaps there still may be two sat in a stockroom somewhere.

I'm assuming this is the policy in all stores, since it was a main customer service person that told me that and not just an assistant from my local store?

I'm not necessarily saying that is what's happened in this case, but it may be a good idea in future to confirm with the store direct that the item you have reserved for collecting IS actually there.

Ye i tried but you cant get local phone numbers for pc world!!!

rest of your point is spot on though. Apparently this happens a lot, and for a massive company such as pcworld, you'd expect something to be done about it?

And i dont understand why no-one else is concerned with the way the cheap in pc world dealt with it? Theres customer service, and theres "i dont wanna be here lets get this muppet out the way" service, which is how he treated me :S:S:S I wasnt best pleased..

aliasojo

That's true about the phone numbers Merciless....I'd forgotten I got our local store one off one of the assistants one day, sorry.

As for the assistant that dealt with you.....maybe he just wasn't confident and after he'd told you his first spiel, he just didn't know how to handle the situation or what else to say? Even if that was the case though, there's ways to deal with that and training could be given if necessary.

I know there are plenty of young people who are very eloquent but there are also many who are unable to deal with anything unless it's from a script.

I think in this case I personally would have asked to see the manager and politely gone through the scenario with him in the vague hope that he would offer me something better as a goodwill gesture. Probably a 'clutching at straws' exercise but I'm very much of the mind that if you don't ask (very politely of course ) then you don't get and I would cheerfully have chanced my hand.

MercilessKiller

aliasojo wrote:

That's true about the phone numbers Merciless....I'd forgotten I got our local store one off one of the assistants one day, sorry.

As for the assistant that dealt with you.....maybe he just wasn't confident and after he'd told you his first spiel, he just didn't know how to handle the situation or what else to say? Even if that was the case though, there's ways to deal with that and training could be given if necessary.

I know there are plenty of young people who are very eloquent but there are also many who are unable to deal with anything unless it's from a script.

I think in this case I personally would have asked to see the manager and politely gone through the scenario with him in the vague hope that he would offer me something better as a goodwill gesture. Probably a 'clutching at straws' exercise but I'm very much of the mind that if you don't ask (very politely of course ) then you don't get and I would cheerfully have chanced my hand.

I spoke to the manager this morning.

I explained to him I understand people arne't confident and don't know how to handle certain situations, but in this case they need to be trained on how to deal with it... because it was uncomfortable for him, me and no-one was happy in the end..

The manager offered me no gesture of goodwill by the end of it, and stood by his "offering me !!!! case for same price" thing... he said its an alternative, but it was definitely a down grade lol

daveboy

I firmly believe if someone starts playing up (and I mean customer here) to reply with nothing or just walk away.

You expect the individual to magic something up out of thin air. In that sort of role, they are told to offer an alternative.

I don't blame the guy for blanking you, I've done it many times and have even walked away a couple of times.

Customers fail to realise it is the company to blame and not the individual who happens to be in front of you.