Rainwater Tank 1100 Litre £1498.00now£50.00@B&Q smaller one also avail for same price

TBeckett100

the judge wouldnt agree with that nor would the Sale of Goods Act.

I wonder just how much TS works for the customer rather than working to help the big boys?

Lynsey

TBeckett100 wrote: »

the judge wouldnt agree with that nor would the Sale of Goods Act.

I wonder just how much TS works for the customer rather than working to help the big boys?

That was exactly my sentiments as well. They did appear to suggest I was being awkward, but also agreed there was maybe a case.

Lynsey

TBeckett100

It doesn't matter a jot how it was labeled except to make it appear that b and q have a get out clause when they don't. The t and cs change speaks volumes

Lynsey

Fully agree, if it was that easy to use a simple term to get out of a contract, then everyone would do it.
They do seem to be grasping at the "error" in everything they write.
Errors=costly mistakes.

Lynsey

TBeckett100

The judge said to me errors happen but a contract was formed. We bought something and we should have it.

wango_2

Sorry to " butt" in on this at this late stage. But I have read back as far as I can and don't understand what is happening! I had an order for this and a cancellation letter. should I be doing anything?

TBeckett100

lossofbargain.co.uk wango explains all.

Basically B&Q have been sued once already in court for the difference in price between the cost of a product and the market value. as the argonaut was £50 but will cost £970 elsewhere, you can sue for the difference.

frugalfran

I found almost 40 people on the MSE site who said they had ordered the tanks - I haven't trawled through the other sites. Does anyone know how many have filed claims and how many are waiting to see what happens before doing so?
I too wanted a negotiated settlement - and the tanks or equivalent - but just got rebuttals (sorry!) from B&Q.

Lynsey

frugalfran wrote: »

I too wanted a negotiated settlement - and the tanks or equivalent - but just got rebuttals (sorry!) from B&Q.

B&Q have been a disgrace, totally refusing to answer any questions and thus forcing customers to either accept their answer or to sue - no middle ground at all, no reasoning and certainly no compromise. I'm fully prepared to gamble £100 plus any extra costs involved to get an independent decision.
Poor customer relations from what I can see and if they do get hit with successful claims - they deserve it.
Luckily the staff at my local B&Q are quite different - very helpful when asked questions.

Lynsey

TBeckett100

based on emails I have received there will be a deluge of claims when the first case is WON against B&Q in court. some seem to be hlding back until a test case goes in for the Argonauts. i fear someone is one day ahead of me on claiming so i may not be the first.

I too have given B&Q every opportunity to help themselves and they have gone very quiet with me as well. oh well, at least i can demonstrate to the judge i tried