The Mystery Shopping thread - IX

GemzyKate

hmm...it's the scorecards that's putting me off and all the different scenarios. Am I just supposed to chose one and go with it? They're asking me to do three scorecards too.

angel13

help! i have just had through supermarket notes for TNS visits. These are supermarkets and not smaller stores (apart from one that is in a city centre) and I have 9 to do. I have no idea what I am reading

(this is all made up as a scenario so someone can explain to me what I should be doing)

For example if I had counters I had to vist as:
grocery
pizza counter
toiletries

and then my shopping list has among other items:
spinach and ricotta pizza (in store pizza counter)
spinach and ricotta pizza (pre packed item)

does this mean if store does not have a pizza counter you buy the pre packed instead?

also for the stores where I have not been told to buy a pizza do i ignore the shopping list?

Sorry about this but I am very very confused as to what to do. I have printed out all the sheets I need and I have read them - I am thinking 9 stores is not helping as they all have completely different counters and most do not have the ones I am supposed to check. Also how long to we spend in stores if they are smaller?

if any experts also doing this months scenario could help me or pm me that would be fantastic - I hope I am not the only newbie idiot I have been thrown as half the things on the shopping list I dont eat and the counters are not on my lists, also if we have a set figure to spend can we buy other items not on shopping list as at most of my stores I am going to be way under from the list I have?

angel13

absolutelynomoney wrote: »

Has anyone tried rescheduling a shop on GAP today? The site seems to freeze everytime I click the submit button and I've been trying all day! Starting to get worried that I won't be able to reschedule it so it won't get done and I'll get a bad mark against me.

I have the same problem :mad:

angel13

Becles wrote: »

They do two pay runs a month. You may be sent invoices for these around 10th July with payment sent around the 15th.

thanks so much :beer:

Becles

GemzyKate wrote: »

hmm...it's the scorecards that's putting me off and all the different scenarios. Am I just supposed to chose one and go with it? They're asking me to do three scorecards too.

Don't worry about the different scorecards - they usually relate to different things. For example if you went into a shop to ask a question, you might have a scorecard covering the customer service on the question bit and a second one covering the store environment.

They do like lots of comments so I normally put something in every box backing up the answers I've given.

GemzyKate

Becles wrote: »

Don't worry about the different scorecards - they usually relate to different things. For example if you went into a shop to ask a question, you might have a scorecard covering the customer service on the question bit and a second one covering the store environment.

They do like lots of comments so I normally put something in every box backing up the answers I've given.

I see! So where i have about six scenarios, do I just pick which ever one I feel like doing? Its a financial one, so I want it to sound realistic!

KaramelRose

Just did my first phone call for Gfk. Couldn't have been easier! I was less than a minute on the phone - felt I ought to have padded it out a bit, but I asked what I needed to and got what I needed.
Call was answered first time, within 3 rings! Questionnaire a doddle!
Right, I'm off to spend a night with the girls and a take-away!

Becles

GemzyKate wrote: »

I see! So where i have about six scenarios, do I just pick which ever one I feel like doing? Its a financial one, so I want it to sound realistic!

I think so, but I haven't seen the brief so I'm just guessing! Check with them if you are unsure to make sure you get it right.

I did one financial one for another company last week that was investing a lump sum for a period of 3-10 years and you had to pick the amount and length of time. I said I was wanting to invest an inheritance with a view to withdrawing in 5 years time. My eldest will be 17 then and will be wanting driving lessons and possibly uni, so I felt comfortable saying all of that as my reasons. You sound more natural if you can relate it to something that might happen in your life, rather than make something completely fake up.

Loolabell_2

angel13 wrote: »

help! i have just had through supermarket notes for TNS visits. These are supermarkets and not smaller stores (apart from one that is in a city centre) and I have 9 to do. I have no idea what I am reading

(this is all made up as a scenario so someone can explain to me what I should be doing)

For example if I had counters I had to vist as:
grocery
pizza counter
toiletries

and then my shopping list has among other items:
spinach and ricotta pizza (in store pizza counter)
spinach and ricotta pizza (pre packed item)

does this mean if store does not have a pizza counter you buy the pre packed instead?

also for the stores where I have not been told to buy a pizza do i ignore the shopping list?

Sorry about this but I am very very confused as to what to do. I have printed out all the sheets I need and I have read them - I am thinking 9 stores is not helping as they all have completely different counters and most do not have the ones I am supposed to check. Also how long to we spend in stores if they are smaller?

if any experts also doing this months scenario could help me or pm me that would be fantastic - I hope I am not the only newbie idiot I have been thrown as half the things on the shopping list I dont eat and the counters are not on my lists, also if we have a set figure to spend can we buy other items not on shopping list as at most of my stores I am going to be way under from the list I have?

Hi..i am doing these this month aswell, to be honest i have just been sent the notes aswell, although mine isn't for another few weeks yet, i have briefly read it and totally inderstand what you mean they ar very confusing..........so much to do and assess i think and the fee isn't that great tbh!

Clmac

Hi need some urgent help if anyone can advise! I'm just about to order a pizza delivery for a competitor store through GAP. I need to order medium pizza and side, which cost more than the reimbursement. Happy enough with that, as I'm getting cheap pizza, but just wondered if we are allowed to order via a meal deal if one is recommended and works out cheaper. Just think it would seem strange if I said no and wanted to pay more!