The Mystery Shopping thread - IX

felixthemoggy

brain freeze here - what does MOS stand for?

edit: ignore me as soon as I typed the question the answer popped in my head !!!!


ps can you all log out of RE so I can submit my report and go to bed - thanks

pinkprincess39

felixthemoggy wrote: »

brain freeze here - what does MOS stand for?

member of staff

Loolabell_2

pinkprincess39 wrote: »

oh well RE seems to be ok for me now but i cant see 150 jobs!! only the 40 that have been lurking all night!!

Yep i agree...not impressed!!! ...been refreshing for the last hour now................ grrrrrrrr RE :mad::mad:

absolutelynomoney

I have just done a couple of phone shops for GAP and it is asking me to upload a receipt - how can I have got a receipt from a phone enquiry??

duchy

Arghh Never submit reports when tired. I had two competitor shops today-just written all about the tapping MOS. He tapped his leg and the desk top through the whole conversation-drove me NUTS. Just submitted the report and realised it was the other store I'd also visited right next door-I'd mixed up the two assignment numbers. Had to be Thou Shalt Not Ring too-didn't it <sigh>

jdan9

Receipt = MOS's 'business card'

MOS's 'business card' = a copy of the store's brochure

johnny_c-l

absolutelynomoney wrote: »

I have just done a couple of phone shops for GAP and it is asking me to upload a receipt - how can I have got a receipt from a phone enquiry??

Upload the business card/brochure.

duchy

absolutelynomoney wrote: »

I have just done a couple of phone shops for GAP and it is asking me to upload a receipt - how can I have got a receipt from a phone enquiry??

Just scan whatever bumph or business card they gave you. Although those ones they *should* have given you a card (but mine didn't either so I scanned the brochre cover)

Saveit

bankypanky wrote: »

I've often wondered about the video MSing thing. Is it fairly straightforward? Do you feel like someone out of a James Bond film:cool:? Are you required to point it at the MOS face and, if so, is this tricky? Do they supply the equipment and how do you submit the film? Is there a written report or do they just use the video?

Lastly, do they supply the cyanide pill in case you get rumbled......;)?

Its really straight forward bankypank and no its not glamorous;) you do need at at least 85%-95% head shot, it can be tricky if you are 5' 3" tall like me and you meet a 6ft tall MOS. but I step back, its instinct or I would get a shot of his navel ( his shirt just above his belt lol)
I have my own kit but its expensive, most good companies provide the kit on loan for a few days , you do the job and send it on to the next person .
Some companies require you to download but most want the tape sent by post.
Some require a written report in addition, some don't .
You know if you are rumbled they start re arranging their clothes and voice when they speak to you, but thats very rare. I have had 2 in 10 years.

absolutelynomoney

johnny_c-l wrote: »

Upload the business card/brochure.

A brochure is ok, really? Couldn't I just get that from any outlet? - Not saying that I will (I wouldn't off course), but I'm just not 100% sure how that counts as proof of my doing the shop at the correct time and place. If it is definitely an valid option, then I'll do that as I couldn't get hold of a business card from either of the places but one gave me a brochure. Still not sure about what to do for the one that didn't give me a card of any promotional material ... unless I go back into the same place tomorrow and get something. Or is that wrong ... ?