v. stroppy customer

patchwork_cat

I have another concern she has mentioned my supplier - she is almost certain to put this in my feedback and Bye Bye 1000 feedback ebay account for me.

shopsmile

How much was the item in question? £5 might be fair on a low priced item, but not on a very expensive one.

soolin

If she wins a chargeback, and it is not certain that she would, then she will be expected to return the item at her own cost before the refund is made.

Personally, stick with your partial refund offer, if she goes for a chargeback offer the full refund through the official channels and let her argue the toss with paypal.

Soo

seabiscuit_2

soolin wrote:

If she wins a chargeback, and it is not certain that she would, then she will be expected to return the item at her own cost before the refund is made.

you dont always have to return the item - i got a refund via a chargeback for a damamged and was not asked to return the item

so be careful - i do think the difference tho was that the seller did not reply to my chargeback

MUDGUTS

I don't want to sound flippant about this but would one neg really upset you. My feedback is 700+ over two years with one neg in the first two months. Personally I think it actually helps to have a neg or two in the system to protect yourself against this type of thing. You are being reasonable and they are not. Let them do a claim for a chargeback, have to send the item back to you and wait for the money through PayPal. In the mean time you can claim your cost through RM for damage. You may lose out slightly but you could re-coupe some of the cost buy re-selling as 'damaged' at a low price.

I would invite them to go through eBay / PayPal and make it clear that whilst they are free to leave you a neg you will reply to it.

I had someone recently complain about something I sold: I said send it back and I'll refund the day it arrives. Their complaint was totally justified. I had already left a pos and they left me one back. I only refunded their initial cost not the extra to return it. I think they were so suprised I would take it back. You know if you are dealing with an !!!!!!-wipe or not this person clearly is. You could bend over backwards for them and still get a neg.

I think sometime sellers worry too much about feedback, unless of course you do eBay just to get a high feedback score. It's about money, if you can do it nicely that's great. I always leave a positive for folks as soon as they have paid and tell them this on the about me page. It's never backfired yet (the one neg I have was for a NPB where I negged them first)

soolin

I tend to agree with mudguts, don't worry about the negative, concentrate on getting an amicable result with the buyer.

If you go out of your way to give this buyer everything they want, they could still leave a negative, many do. Looking at the wider picture one neg on feedback of 500 will only amount to your rating going down to 99.8%, at a thousand your rating will be 99.9%.

If you are worried about what they might say in the feedback, and this happened to me once in a positive where they mentioned something that I would have preferred not to be known, I bought a few odds and ends and had that feedback off the first page in a matter of days.

Soo

seabiscuit_2

i third that about negs - it then makes you less worried when someone tries to hold you to ransom over them

the more sales you do, the more likely you are to get a neg from someone spiteful (my second neg was from someone abroad, who only paid up after I started a npb alert, and they neged me the day after they paid asking where their item was)

patchwork_cat

Hi
It isn't the neg I'm worried about I could easily stand that. She knows who my supplier is and they are freely available - I'm sure you all know too!, but a moneysaver would always research with a shopbot first.

However my buyers obviously don't, but if the name of my supplier was staring them in the face they wouldn't buy from me. I am concerned that she will put their name in her feedback.

su4stu

I dont understand why, if the item is damaged, the buyer has to pay for the cost of returning it? Surely its not their fault this has happened? I'm not saying they shouldnt only asking why

Emms

Personally I would send the buyer the return postage costs and then put a claim in with royal mail ( im assuming you used them )for damaged post as you would get more off of them than what youve had to give your buyer for the postage so your not going to lose out.

Emma