Changing Address with car insurance firms

dunstonh

Does not this automatic renewal go against the customer wanting to get the cheapest policy.

Not at all. You get your renewal letter which clearly says that if you dont want to renew, then contact them to say so. Most people do renew with the same company. So, logically, it makes sense for companies to have it. Some people dont seem to like this option but most dont give a damn as they read their renewal letter and take action if they need to.

However, this is you changing subject. Bringing it back on subject....

Are saying is that you think its fairer that everyone should pay a higher premium so the minority of people that make amendments to their policy during the policy year dont have to pay an admin charge?

nevica

raskazz wrote: »

So we are in agreement then - only consumers who are stupid buy a policy without checking the terms then complain about it after the event.

Ohh, Raskazz, you are spiteful. Is that a dig at me. So i'm not allowed to air my feelings about large charges which is what this is about.

Nevica

raskazz

nevica wrote: »

Ohh, Raskazz, you are spiteful. Is that a dig at me. So i'm not allowed to air my feelings about large charges which is what this is about.

Nevica

No, it wasn't a dig at you personally which is why I said 'consumers' and not 'you'.

You are quite free to air your feelings about 'large' charges. As I am free to totally disagree with you. Especially when you avoid pertinent questions raised.

nevica

dunstonh wrote: »

Not at all. You get your renewal letter which clearly says that if you dont want to renew, then contact them to say so. Most people do renew with the same company. So, logically, it makes sense for companies to have it. Some people dont seem to like this option but most dont give a damn as they read their renewal letter and take action if they need to.

However, this is you changing subject. Bringing it back on subject....

Are saying is that you think its fairer that everyone should pay a higher premium so the minority of people that make amendments to their policy during the policy year dont have to pay an admin charge?

No, I am saying that the admin charges are out of proportion with the work involved. And yes, in a way, because of the way insurance policies, terms and conditions (small print) call it what you like are worded and presented to the customer the charges should be spread out.

My experience is that I went to my car insurer, asked for an address change, spoke to a person on the other side off the world, they changed an address on a computer and then asked me to print out my policy on my own computer (via pdf). Now, you tell me who is doing the administration. I think the answer is me. I'm having to print off the policy, use paper, ink, time etc. They are not doing any administration. I'm doing it all. I've paid £25 for this. How can they call it an administation charge if they don't do any administration. I've had the wool pulled over my eyes.

Now in my experience that is not ethical, right, call it what you will.

Nevica

raskazz

nevica wrote: »

No, I am saying that the admin charges are out of proportion with the work involved. And yes, in a way, because of the way insurance policies, terms and conditions (small print) call it what you like are worded and presented to the customer the charges should be spread out.

My experience is that I went to my car insurer, asked for an address change, spoke to a person on the other side off the world, they changed an address on a computer and then asked me to print out my policy on my own computer (via pdf). Now, you tell me who is doing the administration. I think the answer is me. I'm having to print off the policy, use paper, ink, time etc.

So we come around full circle and you are basically not agreeing with the level of the charges because you don't understand, and apparently don't even want to try to understand, the difference between a marginal cost and an average cost.

nevica wrote: »

They are not doing any administration. I'm doing it all. I've paid £25 for this.

You're doing it all, are you? Presumably the person you spoke to is a volunteer, in a building which is free of rent and running costs, managed by volunteers, using a computer which costs nothing, runs on free electricity and with IT support who are also volunteers?

dunstonh

No, I am saying that the admin charges are out of proportion with the work involved. And yes, in a way, because of the way insurance policies, terms and conditions (small print) call it what you like are worded and presented to the customer the charges should be spread out.

The £25 is cross subsidised. It has to be as its not practical to charge different amounts. You may have someone who is on the phone for 10 minutes and another for 30 minutes. or you may have one that has to refer to underwriters (who are expensive) or supervisers (again more expensive) and then you get more costs there. So, the £25 does have some sharing of the cost.

However, we are just going to have to disagree on the point that you think that everyone should pay more. I think its better that everyone pays the premium for provision of that service and only those that create more work during the policy year pay for it and if you dont like that you get the choice to use a company that does it the old way.

nevica

Yes, we have come full circle. The true facts are that most people couldn't care less about marginal and average costs. They care about being treated correctly and justly. I have had the wool pulled over my eyes. I have paid £25 for printing off my own policy on my own computer. And they appear to have done nothing except change an address on a computer screen which takes approximately five minutes to complete.

Nevica

raskazz

nevica wrote: »

I have paid £25 for printing off my own policy on my own computer. And they appear to have done nothing except change an address on a computer screen which takes approximately five minutes to complete.

Like I said:

raskazz wrote: »

Presumably the person you spoke to is a volunteer, in a building which is free of rent and running costs, managed by volunteers, using a computer which costs nothing, runs on free electricity and with IT support who are also volunteers?

On the point of marginal costs, this thread started when you asked a question. Posters including myself have answered your question and explained why things are as they are. If you don't want to get truthful and explanatory answers, why bother asking questions?

pedro123456

And there ended the lesson nevica, what we the public need, we don’t get.
We are manipulated by the IC’s greed, shame but what goes around comes around

The IC’s are a law unto themselves and at this time they are in clover, they are quickly approaching barren land, though fingers crossed they get what's coming !!!!

nevica

pedro123456 wrote: »

Stop the bus I want to get off !!!!!!

The words, moral and ethical do not exist in the IC’s vocabulary, the concept is totally incomprehensible to them.

Profits and greed are common aims at any expense to the policy holder, short term gains long term loss I say

Anyway IC’s make millions/year, there is a lack of public confidence in their products, the FSA have decided enough is enough and imposed TCF, and although this will be a waste of time its at least a step in the right direction, bring the IC’s into line just like the corrupt banks

I have to say that I am in agreement with Pedro on this. Financial institutions do not have ethical and moral in their vocabulary and they require more regulating, cleaning up, call it what you will. The tax payer is now forking out for the bankers sustained greed in the last few years and we are now paying for it. If that isn't subsidised payment then I don't know what is!

Nevica