SAR letter sent but no answer

maxdp

violetmva wrote: »

A little update and a question on my ppi claim. So i got a letter from Barclays today saying, sorry for your complaint, bla bla and there is a questionare for me to fill in, when and how i purchased the ppi, etc. the last questions are why haven't i brought the complaint earlier if i wasn't happy with it And reason for cancellation. I've cancelled as i cannot pay it, it would get me into overlimit, and then charges applied. I haven't been working for a few years as i'm looking after my boy, and i don't think they would've paid up as hubby works and we don't get benefits. I've tried claiming a few years ago when i was still single and lost my contract, but they refused to pay as i didn't get benefits, and i didn't get benefits as this was a condition on my visa. So do i have to return the questionare or just wait for the 8 weeks time and then go to the ombudsman if they don't give me a final answer? I mean they know when and how i got the ppi, and maybe have the tape to listen to.
Thank you!

Whether you fill it in or not is up to you some people are happy to others are not. They need to reply in 8 weeks if not send another letter re iterating your complaint. Give them 2 weeks for their answer and then go to the FOS. Send all mail recorded delivery.