Barclays

YORKSHIRELASS

Thanks Kneale, I think it was about 3 pm when I transferred the money. Do you think there is any point trying to plead my case? I have banked with Barclays for 20 years and have never had a DD bounce before - although I used to occasionally go over my overdraft limit.

If not then I guess I just have to live with it. Lesson learned the hard way!

iblametheparents

Are you sure you did the transfer at 3pm? All the systems, including Online Banking, were down from midday yesterday until the evening.

YORKSHIRELASS

I am starting to wonder about that too!!! I was sure it was around 3pm but I cant have been the only person able to access online banking! If it was before midday then the DD shouldnt have bounced and it definitely wasnt later than 6pm, in any case if it was after 6.30pm it would have shown as the next day.

Confused now. They havent put a bounced DD charge on the account yet and not had a letter from them so might wait until I hear something and then give them a ring.

Thanks for your help, good to have some "insider" knowledge.

iblametheparents

Is the direct debit definitely still active? Sometimes they can be returned unpaid if there is no mandate setup but the company has still called for the money.