Help Argos will not refund

Johntea

What happens with all the returned stuff anyway?

I hear conflicting views

Some say RTM, some say warehouse staff buy a load for a highly discounted price, and then you see the pallet clearance sites!

When I return something 9 times out of 10 they don't really try looking for the problem, even more so if I just want an exchange. Sometimes they go off and talk with someone though!

Mack_3

As has been said, we see nothing on returns when entering a post code, that step can even be skipped, but we are not meant to, as that is one thing that is checked up on in our "mystrey shop"

The ammount of options we get to describe whats wrong with the item is a bit mental tho, there is like 13 different options, with 3 possible outcomes .... Ranging from defective, physically damaged, customer is a mong etc. That is one thing i have never understood, as the item is either Good stock (Return to stock), Bad Stock (Send back damaged) or Good Stock but opened/damaged packaging etc (Send back as a 16 day return).

I think the majority of faulty goods from the proper companies (Sony, Phillips, Tefal etc etc), not the crap Argos own (Challenge, Cookworks etc), go back to manufacurer who test them, and credit Argos back accordingly, the manufacurers can then sell them reconditioned, I think there was a scam going on recently with reconditioned Vax cleaners, where by someone bought a load in bulk and started bring them back to Argos for a tidy profit.

With the crap we own sod knows, that is probably half the stuff that gets shipped out to traders etc.

But basically the last i see of all damaged stock, is it gets sent thrown in a cage and sent to the warehouse, I would hate to have the job of unloading that cage at the warehouse, as some of the stuff we get back is in horrible condition.

pavlovs_dog

Mack wrote:

As has been said, we see nothing on returns when entering a post code, that step can even be skipped, but we are not meant to, as that is one thing that is checked up on in our "mystrey shop"

The ammount of options we get to describe whats wrong with the item is a bit mental tho, there is like 13 different options, with 3 possible outcomes .... Ranging from defective, physically damaged, customer is a mong etc. That is one thing i have never understood, as the item is either Good stock (Return to stock), Bad Stock (Send back damaged) or Good Stock but opened/damaged packaging etc (Send back as a 16 day return).

I think the majority of faulty goods from the proper companies (Sony, Phillips, Tefal etc etc), not the crap Argos own (Challenge, Cookworks etc), go back to manufacurer who test them, and credit Argos back accordingly, the manufacurers can then sell them reconditioned, I think there was a scam going on recently with reconditioned Vax cleaners, where by someone bought a load in bulk and started bring them back to Argos for a tidy profit.

With the crap we own sod knows, that is probably half the stuff that gets shipped out to traders etc.

But basically the last i see of all damaged stock, is it gets sent thrown in a cage and sent to the warehouse, I would hate to have the job of unloading that cage at the warehouse, as some of the stuff we get back is in horrible condition.

never a truer word spoken :T

out of curiosity mack, do you do many 16 day returns? because they've really clamped down on them in our store, and its only in extreme cases we will do them (for example, recently served an idiot who didnt realise they needed a PC to go with their mp3 player :rolleyes: ). we refunded as a gesture of good will, and did a 16 day return because we couldnt put it in with normal RTS stock.

as for refund codes, i've noticed that when they are training new staff, there is a tendency to teach them to only refund under operator anomolly/customer ordered wrong number/physically damaged or defective/ insurance accidental damage/insurance breakdown, ignoring the size not as expected/difficulty using product etc options.

Mack_3

I only ever use, did not like colour, or defective, as its just habbit.

Most of our 16 day stuff is what we damage in the stockroom, i.e. spliting open bedding, and it gets dirty, or just totaling a box more so than anything else, other stuff includes, mispicks... i.e. customer unrapped item then realised we gave them the wrong one, or my store are quite good if a customer wants to buy something else, i.e. more expensive, depends on the circumstances tbh.

We only have around 7 or 8 16 day returns on a weekly basis, and its usually me the ends up getting them together. Altho our weekend staff are quite useless and refund alot of stuff they shouldnt so thats why it goes up a bit, prime example there is personal electrics that have been removed from their plastic, which have to be moved over, as they are unfit for resale.

Does depend on the store i think as I did go to help at another store for 6 weeks and they never did a single 16 day return ever, just put everything as damaged, does save time tho, i hate having to clear the transfers list

SomeGuy_2

Round of applause to pavlovs_dog, not a word out of place and spot on with the advice!

Mack, from one STL to another - why not put the stock you "damage" in store on to code 29-12?

Code 27-08s eventually get costed back to the store and taken off the store's annual figures [which impacts your bonus], code 29-12s are regarded as expected shrinkage and get paid off in the company overhead.

Just a thought ;-)

SomeGuy.

pavlovs_dog

cost cutting is the name of the game

(which is probably why we're not allowed to do 16 day money back returns anymore. we package it up best we can and it goes back into good stock - rightly or wrongly)

Johntea

I think the staff in my local store LIKE returns

As it seems to be the case as I found out today they couldn't give a monkeys what is wrong with the product, they're more bothered with the fact they get to 'inspect' the product AKA have a quick play and see if they'll be buying one

cazzy6208

we're generally not allowed to do returns under the 27-08 code in our store because of the cost factor - we package it up as best we can too and send it back to the stock room or damage it off if its not resellable!

Mack_3

My store isn't the best run shop in the world , just how its always been done on 27-08. take it no12 is damaged on delivery?

Would actually be nice to get a proper bonus this year rather than the pitiful attempt at one this year, probably wont happen tho, doesn't really bother me that much tho, as the sooner i get out of the company the better, they are !!!! bags to work for.

ak_chocolate

i know how you can get your money back! jus say that the camera does not work and then they have to give your money back! as it is the rule in argos that you have 1 year manufactures garantee on every item. and if you say that its not working within 1 month of purchase then you can have all your money back. after a month and you will just get a replacement product which is the same product as before. i would recommend that you visit a different store then the one you went to before. also do not damage the product as then this is not covered in the manufacture waranty. jus open the wraper for the product.