Help Argos will not refund

pavlovs_dog

kebab wrote:

Ignore any reference to fraud. If Argos will not be reasonable that's up to them. If on closer inspection you notice some previously unseen cosmetic damage - take it back.

ignoring it doesnt make the suggested activity any less fraudulent :rolleyes:


besides which, if it is sealed, unopened and unused as the OP says it was, there shouldnt BE any "cosmetic damage"

UKJubilee_2

I don't have it to hand but it's going to be something like 7.40pm in the evening I guess.

I am not sure if any of it is in vacuum sealed packs, the cables and all are in a bag with tape which hasn't been touched (so I don't know if additional packaging in there). The lady in the Argos opened the camera bag which was taped down to check it...it was a different store I took it to so she wrote on my receipt to say that I had taken it there that day.

UKJubilee_2

if I tried to pick a different camcorder (even though it might be slightly more expensive then elsewhere) and ask for an exchange would I have better luck? (I actually hate taking things back to stores so want to make it as smooth as poss for me and the assistant)

I do want one, just this one is twice the size it looked on the picture and I won't use it as a result...

pavlovs_dog

UKJubilee wrote:

I don't have it to hand but it's going to be something like 7.40pm in the evening I guess.

I am not sure if any of it is in vacuum sealed packs, the cables and all are in a bag with tape which hasn't been touched (so I don't know if additional packaging in there). The lady in the Argos opened the camera bag which was taped down to check it...it was a different store I took it to so she wrote on my receipt to say that I had taken it there that day.

hmm.

ok, well i suggest your best plan of action would be to go back to store (where bought of first choice, although in theory it shouldnt make any difference) with the item, all packaging, receipt and go to customer services.

say that you bought the managers special camera on X day whilst waiting for other stock to reach collection. as the store was in the process of closing and you were in a rush, you did not have sufficient time to view the item, as there wasnt one on display anywhere.

the lady on collection opened the box the check the camera was there (if you can remember who served you, all the better).

when you had a closer look at the item when you got home, it became clear that it was not suitable for what you need it for. explain that it was not until after you left the store that you realised that the item was exempt from the money back guarantee. at this point, highlight the sealed packaging of item, and express that it is clearly impossible for the item to have been used without ..battery.. for example (whatever bits that are still sealed).

make it clear that you do still need and want a camera, just not this one, re-emphasise that it has not and cannot possibly have been used, and then ask politely if there is any way possible that you could have a refund or exchange it for another camera.


bear in mind that

1) they are likely to look much more favourably on your plea if you are prepared to compromise, and accept an alternative camera or refund in gift vouchers, rather than a straight refund onto your credit/debit card (although you can play this by ear depending on the response you get from whoever serves you).

2). time isn't really on your side - the sooner you can get back to store to sort this, the better.

3) you are more likely to get treated with flexability in the evening because of the 9-5 nature of the service/repair companies that argos use, and the fact that there is always less management on duty to cover evening shifts. best time to go in would probably be between 6-7pm, avoiding the chaos of the 5.15 shift changeover).

4) state your case firmly but fairly. you are now aware of your position in law on this, and it isnt in your favour. this is not to say that your situation will be dismissed without merit - when we are trained on customer services, we are taught to treat each case individually, on its own merits. if you are not happy with the response you receive, dont be afraid to ask to speak to a manager, but DO remain calm, polite and where possible friendly throughtout - it DOES make a difference to how inclined we feel to help you :beer:



hope this helps, and good luck with it all - i hope you get the response you are hoping for :T .

(and for future note, if ever you do want to view an item before buying, this is possible, just ask at customer services )

UKJubilee_2

That sounds a good plan of action to me, thankyou for your help!

(I never shout at customer services reps, in all jobs that deal with interaction it just puts the persons backup and they are less likely to try and help you!)

pavlovs_dog

kebab wrote:

Did you work that out all on your own? I guess it was your superior intellect that got you the job in Argos.

sarcasm does not become you, and is not in keeping with the "be nice to all moneysavers" ethos of this site.

secondly, this is a consumer revenge site. that does not mean that we are allowed to discuss, nor condone suggestions of, breaking the law.

upon registration, you are asked to familiarise yourself with the site rules. if you missed them in your eagerness to start posting, you can find them HERE

i find your above post condescending and insulting. if you continue to talk to me in this manner, i will report your posts to abuse. i work for argos, i have knowledge of how the system works, and i am trying to use that knowledge to help the OP. i cannot see therefore what such comments add to the debate?

and finally, for your information, my job at argos is paying for my degree, so make all the deductions about "superior intelligence" that you want from that.

pavlovs_dog

UKJubilee wrote:

That sounds a good plan of action to me, thankyou for your help!

(I never shout at customer services reps, in all jobs that deal with interaction it just puts the persons backup and they are less likely to try and help you!)

glad it helped.

if you want any more help/advice feel free to shout :beer:

zorber

pavlovs_dog wrote:

and whats the time and date of purchase on the receipt?

Do Not answer this Question!!!!

It is obvious from this thread that Pavlovs_dog works for Argos and more than likely at head office level.

The above poster is correct though you cannot return an item that has been bought by mistake or in no longer wanted. SHops do but this is regarded as goodwill. i have pulled the following quote from a goverment web site.

"Can I return something that's not faulty, for instance because I've changed my mind, or it doesn't look as good as I'd thought it would? Well, you probably can because most retailers make these kind of offers on a good will basis, because they believe it increases sales. However, in this instance you don't have any rights at all - not to an exchange, refund or credit note. Anything you are offered you should take and think yourself lucky."

Though, this applies to Argos mostly, if you refuse to take it back all you are doing is opening your self up to getting a faulty item returned that may have been damaged purposely by the customer. but try and prove that. Whilst i fully understand some items like mobiles personal care etc being excluded, a camcorder well now you are being insulting, if you take it back as the OP requests you will have at least the opportunity to sell on again for that price rather have to deal with a faulty item.

Again i sympathise with the OP and to return it to a store as faulty will be the answer here. Argos Try proving the intermitent fault with out calling the customer a lier and what qualifys a member of staff to say the unit is not faulty. There is no right here to send the unit off to the manufacture so close to the purchase date, the customer can just reject the item. SO if you have stupid policys expect people to try it on and argos loose.

zorber

I must point out before any one else does. i do not condone fraud. But i opperate in a reasonable retail environment where any customer that comes though out doors and buys an item has the descretion of the store managers to as a gesture of good will exchange or refund any item which is as it was purchased with in a reasonable amount of time. At what the retail price is when the item is returned.

This aproach has stopped customers trying to return items as fault hence we can then sell on the product.
Thus saving everyone time and money.

My view is my own and does not mean that it is the correct approach always.

pavlovs_dog

zorber wrote:

Do Not answer this Question!!!!

It is obvious from this thread that Pavlovs_dog works for Argos and more than likely at head office level.

actually mr scare-mongerer, i work at store level, and anyway, without a transaction number, or at very least a catalogue number and knowing which store it was bought from, there would be nothing i could do even if i wanted to

nice to know you think im so powerful though


EDITED TO ADD:

its obvious from the whole ARGOS board that i work for them - i've stated it openly in this thread, and many others.

i try to utilise my knowledge and experience of the company to benefit others, as do several other regular contributers to this section of the site.

the info that is shared amongst users of this site is often done so before it is supposed to have gone public. we share knowledge on how to get the best deals, or discounts etc. some of us have even been known to share any friends/family discount vouchers we may get.

funny how people are so quick to criticise, and yet so slow to thank or praise for our efforts.

as has been stated time and time again, i DO NOT write argos policy any more than the other argos bods who contribute (many of whom are store based like me, although there are a few from distribution). we are simply the poor sods on the front line who have to follow it to the best we can, whilst dealing with abuse from all directions for simply doing our jobs.

i know that aspects of argos policy are flawed, i make no secret of this, and as i said in an earlier post if you serve me the grace of reading what i have said before acuusing me of trying to somehow scam the OP, i, like my colleagues are supposed to, take each case on individual merit. as per your second post, anyone that i serve will be treated with common sense and discretion. i am not brainwashed to follow argos policy, but am equipped with common sense. lord help me, i even use it occasionally

if the situation is as clear cut as the OP makes out, she will not have any difficulty in getting a refund/exchange