Don't take it out on the check out girl/boy

emmas42

We are expected to be in around 15 minutes before opening to get float ready, check e-mails, get paperwork sorted out etc etc before opening the doors at 8.00am

adouglasmhor

emmas42 wrote: »

I daren't!
It has been written into our contracts that we cannot talk about the company in a negative way on websites!

I really should go and see if there is a clause in my contract about joining a union...

If there is a clause about not joining a union they are breaking European human rights legislation.

biscit

Takoda wrote: »

With staff like that is anyone surprised that people get cross?

Quite.

However, there is a difference between getting cross, and flying off the handle, shouting, swearing and being rude.

No-ones saying that people shouldn't be annoyed with poor customer service. No one is saying that shop assistants never fail in their duty.

Just that there is no excuse for expressing your displeasure by shouting, insulting or otherwise abusing the assistant. You can say that you feel you have had poor service, no problem.

If people are annoyed by poor service, then that is the fault of the shop assistant. If that annoyance makes them abusive that is their failing.

Does that clear up any confusion for you?

sporedude

People who abuse shop staff should be named and shamed on a big board in the shop in question.

Freddie_Snowbits

emmas42 wrote: »

I got a telling off recently because according to the alarm system, I arrived and turned the alarm off at 7.57am
We open at 8.00am

Head Orifice watch the alarm and count the beans, not devolve down the responsibility for running the shop to local management. Same as my Local now, spies are in line with the lager tubes, counting how much, when and whom sells it. Near where I live we have a market on Saturday and next to said market is a pub, managed by Head Orifice, watched over by information gathering devices, so profit is squeazed out. never on a Saturday morn do the do a breakfast, computer say no!

Shame pub gets boreded up every so often when new manager gives up on joint and is not allowed to make local decision. So as some here note, without devolved responsibility to the local effort, the Head Orifice bean counters, info collecters can switch on and off at their will. And that is why the girl behind the desk is a spotty moldoon?

vyle

Freddie_Snowbits wrote: »

Head Orifice watch the alarm and count the beans, not devolve down the responsibility for running the shop to local management. Same as my Local now, spies are in line with the lager tubes, counting how much, when and whom sells it. Near where I live we have a market on Saturday and next to said market is a pub, managed by Head Orifice, watched over by information gathering devices, so profit is squeazed out. never on a Saturday morn do the do a breakfast, computer say no!

Shame pub gets boreded up every so often when new manager gives up on joint and is not allowed to make local decision. So as some here note, without devolved responsibility to the local effort, the Head Orifice bean counters, info collecters can switch on and off at their will. And that is why the girl behind the desk is a spotty moldoon?

They can't help it if they've got spots. It'd hardly be fair to deny somebody a job because they're not blessed with a clear complexion :-\

melorablack

My OH isn't bothered by rude, abusive or agressive customers. He just smiles and refuses to serve them...if they carry on they get banned from the shop

Takoda

biscit wrote: »

Does that clear up any confusion for you?

:huh: :huh: :huh: :huh: :huh: :huh: :huh: :huh: :huh: :huh:

louboutingirl

I have been reading this thread with mixed amusement and frustration!

I can understand the point that the OP was trying to make, there is no need whatsoever to be rude to a member of staff - regardless of their age, job title etc... I can also relate to other comments made about the training etc... which allows staff to deal with issues in an appropriate manner.

IMO, If you are 'just doing your job' by asking a customer if they would like a bag, for example, I can not understand why someone would find it acceptable to shout/verbally abuse them. What is wrong with a simple 'yes please' or 'no thank you'?

On the other hand, if you are dealing with an actual customer complaint, there are ways to effectively handle the situation without it escalating, which does boil down to staff training and individual manner.

I have worked in banking for 8 years, from answering the phones in a call centre, to my current branch based sales role. I have had on numerous occasions 'THAT customer' who has a huge chip on their shoulder and has issues with the whole world and no matter what you say/do/smile/listen, they will rant and rave, demand to see/speak to someone higher, only to be told the same thing and then all of sudden everything is ok. Grrr!

One thing that has annoyed me, and whilst I do not take it personaly I feel the need to get this message across, I do not feel that people's ability should be judged on how old they are perceived to be/whether they have spots! I am 26, am damn good at my job and have had an abundance of thank you letters/flowers/chocolates from my cutomers over the years. I do look young for my age, unfortunately still suffer with problem skin, and have to take my drivers licence everywhere with me, so to judge someone's ability by their age/appearance is unacceptable, it is making nothing other than sweeping assumptions.

This is purely my take on the subject, and I'm sure some will agree, some will disagree. Whatever your take on the matter, have a lovely evening, lets all start counting down to the weekend - 2 more working days to go! Woo Hoo! Unless you are of the lucky lots who now have a very nice 6 weeks off now, in which case I am very jealous!

LG xx

louboutingirl

Crikey, didn't quite realise how much I'd typed. Sorry peeps!

LG xx