Laptop problem any help would be greatly appreciated

AliceMegan93

I have a major problem with my laptop its running so slow its unreal. It can sometimes take 20+ minutes to boot if it boots at all. At least once a day it turns to a blue screen displaying this message Kernel_data_inpage_error

I ran the pre boot system assesment build 3020 and failed on two parts. The failure results were as follows:

Start DST short test
Test results: fail
Error code: 1000-0141
Msg: No drive detected

DST short status test
Test results: fail
Error code: 1000-0141
Msg: No drive detected

I have no idea what to do now as im not very good at anything techie has anyone got any suggestions?

isofa

What laptop, what operating system, how old is it etc...

4743hudsonj

AliceMegan93 wrote: »

I have a major problem with my laptop its running so slow its unreal. It can sometimes take 20+ minutes to boot if it boots at all. At least once a day it turns to a blue screen displaying this message Kernel_data_inpage_error

I ran the pre boot system assesment build 3020 and failed on two parts. The failure results were as follows:

Start DST short test
Test results: fail
Error code: 1000-0141
Msg: No drive detected

DST short status test
Test results: fail
Error code: 1000-0141
Msg: No drive detected

I have no idea what to do now as im not very good at anything techie has anyone got any suggestions?

sounds and looks like a HDD faliure at first glance

open the "start menu" and click on "run"(xp) or just go to the search bar (vista and win 7)

then type "chkdsk" for vista and win 7 or if in xp type "cmd" in "run" and press enter

then in the command prompt type "chkdsk"

this will run checkdisk and it may take a long time to do


if a message come up saying the volume is in use so do you want to run it on next start up type Y or yes or whatever it asks you

AliceMegan93

isofa wrote: »

What laptop, what operating system, how old is it etc...

Dell Inspiron 6400
Running Windows XP
Not sure on the age

Will try and run the chkdsk

4743hudsonj

AliceMegan93 wrote: »

Dell Inspiron 6400
Running Windows XP
Not sure on the age

Will try and run the chkdsk

retrive the .log file afterwards and post it up here if you dont know what your looking at

AliceMegan93

Will the problem be done once ive run the chkdsk? Or should i post the results

AliceMegan93

I know i sound really dumb but how would i retrieve the log file?

4743hudsonj

AliceMegan93 wrote: »

I know i sound really dumb but how would i retrieve the log file?

ok chkdsk can automatically fix errors but ive shown you the method to just check for errors

so no we will get to resolving when we figure out whats gone wrong

to retrieve the file go to control panel/administrative tools/event viewer

or search for *.log in windows

and dont worry its not dumb

its just not a common enough task for the mainstream to know what to do

AliceMegan93

I can't find the administrative tools option in the control panel and on searching windows for *.log i've found 321 results so far!!

Thanks for your help btw

AliceMegan93

right i've found the event viewer now what do i do?

4743hudsonj

AliceMegan93 wrote: »

I can't find the administrative tools option in the control panel and on searching windows for *.log i've found 321 results so far!!

Thanks for your help btw

sorry you need to go to performance and maintanence in the control panel

i got a bit ahead of myself!

lol so yes

control panel/performance and maintanence/admin tools/event viewer

it should look like that

http://attachments.techguy.org/attachments/118721d1193537118/winlogon-chkdsk.jpg