Friend at credit card company disclosing MY INFO!

mark852000_2

Hi,
I have a friend (ha!) who, I have found out, has told my other friends about my financial difficultys regarding my credit card account, and now im subject to a lot of embarresment!

Now, call me silly, but im sure that there must be something in the data protection act or something like that that prohibits such info being leaked, because, to me, its like a doctor telling his friends about his patients illnesses!

Could someone please help me with this so i can gather some ammuntion to report my 'so called friend' to her employer, because i dem this to be absoulty outragious!

Thanks!

never-in-doubt

mark852000 wrote: »

Hi,
I have a friend (ha!) who, I have found out, has told my other friends about my financial difficultys regarding my credit card account, and now im subject to a lot of embarresment!

Now, call me silly, but im sure that there must be something in the data protection act or something like that that prohibits such info being leaked, because, to me, its like a doctor telling his friends about his patients illnesses!

Could someone please help me with this so i can gather some ammuntion to report my 'so called friend' to her employer, because i dem this to be absoulty outragious!

Thanks!

Basically it is a breach of the Data Protection Act. Disclosing financial data about someone without authority. Just report it as that, its serious and your (ex) mate will get the sack - well they should! So expect it to turn messy.... but then again they aint much of a mate anyway are they!

Out of name and shame, who is the lender? Not Halifax - please tell me it isn't lol (they are notorious for chatting in pubs about customers accounts) If not then I guess it could well be Southend-on-Sea?

mark852000_2

No, it was Vanquis Bank.
I dont suppose you know the section number of the DPA?

And also my 'ex' friend has given my new mobile number to the company! What a cheek!

All this only came to light when another friend rang me and asked if everything was ok, because i hadnt paid my cc.
And 2bh, i couldnt give a flying f**k if she gets the sack or not!

irish_eyes_r_smiling

no advise but you will obviously be better of without that shower.

who needs enemies eh, all the best!!!

mark852000_2

oh true, no one needs enemies, but this is damn right outragious in my eyes, and she deserves her comeupance in my view!

aligerdie

I would certainly report her for doing this (and have no hesitation either!), bad enough she looked at your details, but told your friends too?!!

I would certainly be writing a letter of complaint for starters, they will be able to see from computer records if she has been accessing your account, how many times she accessed it, what she looked at etc.
I would imagine they're not supposed to access accounts of family/friends.


A former colleague of mine did this with regards to a database in the criminal justice system, and quite rightly got sacked.

mark852000_2

Well, I will definalty be contacting the bank about the matter! Its an outrage! Apparently though, after googling the matter, it could involve a 2 year custodial sentance to the employee who decided to tell my pals! god ridance to her, sorry if sounds bit harsh, but as i said originally, i feel it to be like a doctor/patient thing!

mrsmortenharket

thats horrendous. I am on Mat leave from a CC co.

No way should any employee do that.

Hope you get an outcome in this as that is most definetly not on.

Lisa

mrcow

I don't know about complaining to the bank, I'd be tempted to go straight to the information commissioner.

http://www.ico.gov.uk/

http://www.ico.gov.uk/complaints/data_protection.aspx

Helpline: 08456 306060 or 01625 545745

mark852000_2

Thank you all for your advice, (Mrcow, I shall go straight to ICO) and will let you all know the progress as and when I hear it!

never-in-doubt

mrcow wrote: »

I don't know about complaining to the bank, I'd be tempted to go straight to the information commissioner.

http://www.ico.gov.uk/

http://www.ico.gov.uk/complaints/data_protection.aspx

Helpline: 08456 306060 or 01625 545745

Pointless going straight in to ICO as they have a huge backlog and the friend could leave before this time meaning she could continue to work in financial services. ICO are taking 6-14 months to deal with cases! I'm still on month 4 and heard nothing about my complaint!

I'd be writing to vanquis and demanding immediate action be taken. Try this:

Data Protection Officer
Vanquis Card
Executive Department
PO Box 399
Chatham
ME4 4WQ