Royal Mail Special Delivery

Tom125

Um, no surprise to me. The other day I received a load of mail (within a package sent from a Glasgow Royal Mail office), which should have been delivered to me 5 years (yes, years!) ago - according to the postmarks.

Apparently, it seems some employee had been hiding post somewhere......

Reverbe

I have had yet again cause to complain bout Royal Mail and am not being taken seriously .Last year I sent over a month 20 identical cards one after the other until one of them arrived to the same address correctly addressed and postcoded to a friend to cheer them up. as I was hoping one of them would get there. I was not daft enough to include anything of value except the cards at a cost of £3 a time plus postage.Not a single one ever turned up at my friends home.

Now I have found out that a small jiffy bag full of items to cheer them up sent during the cold weather in February never turned up nor did a cereal bar I had sent to their home recently in the Be Natural promotion.The items in jiffy bag were not individually high cost - however to someone on benefits such as myself it cost me about £20 to put together - coffee,hot chocolate sachets, warm socks. lemsips, chocolate etc.

My friend tells me the only post they get is circulars and bills and have had nothing of any nice nature come through their door in the last year.They have lived there about 10 years so i know this is not an address issue as they have had cards sent to them in the past. They also did not recieve a birthday card sent to them for their birthday on 6thJanuary and last years Xmas card.

Someone at either my end or at the other end has stolen/is hoarding the items surely.

In addition our local office is still continuing to put cards in the foyer of our flats at an entrance most people only rarely use (I wont even get started on them putting cards thru when PPl are in n not bothering to use the intercom)We have already had an incident where my flatmate had someone unbeknowsnt to him take the card , impersonate him with no id who became aggressive and was given the parcel. This was reported to police and we asked for it to be noted that in future these cards ONLY be put through our door and not left in the communal area for this man to be able to steal again.Since then I have complained about this still going on.Cards are still ending up on the floor outside the flats or loose in the area.I send for a lot of competitions and offers and have no way of knowing if I am expecting a parcel or not as you are not always informed by phone or email if you win. Last three parcels I had to go down to collection office for could have easily been put through door.

Apparently there is no independent ombudsman for them any more???So how do I take my complaints higher?

custardy

if you go on the postwatch site it tells you..

http://www.postwatch.co.uk/

Bennifred

Nightmare, isn't it?:mad: I posted a package SD to my son last Saturday from my local PO - should have been delivered Monday. I rang him on Monday evening - no sign of package.

Rang the number on the receipt on Tuesday, they assured me it had been delivered and signed for on the Monday, but couldn't tell me the signature until Thursday.

Wednesday night, son rang to tell me package had just been shoved through his letterbox.

I rang the number on the receipt again on Thursday - the signature was of someone unknown??!! And definitely not anyone at son's address.......

Doesn't fill one with confidence when sending important documents, etc. What is one to do, if things can't be hand-delivered, but are too important to risk losing?

custardy

Bennifred wrote: »

Nightmare, isn't it?:mad: I posted a package SD to my son last Saturday from my local PO - should have been delivered Monday. I rang him on Monday evening - no sign of package.

Rang the number on the receipt on Tuesday, they assured me it had been delivered and signed for on the Monday, but couldn't tell me the signature until Thursday.

Wednesday night, son rang to tell me package had just been shoved through his letterbox.

I rang the number on the receipt again on Thursday - the signature was of someone unknown??!! And definitely not anyone at son's address.......

Doesn't fill one with confidence when sending important documents, etc. What is one to do, if things can't be hand-delivered, but are too important to risk losing?

posted Saturday would be for delivery Tuesday in most cases
what did the reciept state?

Bennifred

custardy wrote: »

posted Saturday would be for delivery Tuesday in most cases
what did the reciept state?

Receipt says:
Guaranteed Delivery Date: 08/06/2009 (which was Monday)

The issue for me isn't so much the date, but the fact the package appears not to have been delivered to the correct address (no idea who the person is who signed - suppose I should be relieved it ended up in the right hands.....)

Reverbe

custardy wrote: »

if you go on the postwatch site it tells you..

http://www.postwatch.co.uk/

Post watch is defunkt. You get directed to something called consumer focus but this only gives you advice and will not take up your complaints. It tells you to complain to Royal Mail but Ive done this. I want to complaiun about Royal Mail not doing anything about my complaints.

MothballsWallet

Consumer Focus also took over from Energywatch, but they seem to be more Policy Focus than Consumer Focus. Or, in other words, as much use as a chocolate fireguard against a particle cannon.

mrcol1000

Bennifred wrote: »

Nightmare, isn't it?:mad: I posted a package SD to my son last Saturday from my local PO - should have been delivered Monday. I rang him on Monday evening - no sign of package.

Rang the number on the receipt on Tuesday, they assured me it had been delivered and signed for on the Monday, but couldn't tell me the signature until Thursday.

Wednesday night, son rang to tell me package had just been shoved through his letterbox.

I rang the number on the receipt again on Thursday - the signature was of someone unknown??!! And definitely not anyone at son's address.......

Doesn't fill one with confidence when sending important documents, etc. What is one to do, if things can't be hand-delivered, but are too important to risk losing?

User a courier. At the end of the day to use DHL to send documents is something like £10 to use Royal Mail is £5. If you went in a shop and brought a pair of shoes that were half the price of another pair you wouldn't be surpised if they were only half the quality.
Rather amusingly somewhere hidden in Royal Mail's small print it says they can't ganturee any letter will reach its intended target.

churchrat

I have now complained three times to the post office via the web add given on the website contactus@royalmail.com. They have absolutly, overwhelmingly, honestly, thoughtfully apologised--several times.

Nothing has changed. I complained this time because birthday cards that I knew had been posted had not arrived. Not a big deal perhaps, but it was an 18th b'day and some of the cards were from friends/family who live abroad that we don't see very often.

It does seem that the post is being "targeted" so that certain items are almost certain never to arrive, or in some cases arrive having been opened. It is time that this incompetent, out-of-date useless company is dismanteled.