mislead into mobile internet- any way out??

kingofherts

Speaking as a Manager in 'that industry inparticular' if i ever find out any of my staff has misled a customer to get a sale they would wish they had a £300 bill to pay instead of the consequences. Also if you can point me in the direction of the mobile company thats paying these big bonuses nowadays i would be eternally grateful

Edinburghlass_2

Littleme wrote: »

I would take it back and throw the laptop at his head!

He should of told you For the vast majority of users a lower limit (perhaps 3GB) will be absolutely fine if you just suring the net, but you'll need more if you plan on file sharing, downloading lots of music, or streaming content such as YouTube or the BBC iPlayer. Mobile broadband is not meant for doing large downloads and certainly not video.

Its not capped its bit like it you use alll your texts if you use them all you will start paying, you need to keep an eye on what your using. if you click on your connection manager there should be an allowances tab somewhere, this should tell you what you have used.

The salesman has lied to you and i would go and see him, and i would tell him he as sold you this contract under false pretenses and you want your account refunded and if they dont refund, tell them you want it disconnected as you have a 50 day cooling off and you will be getting advice for your CAB

If that dont work call o2 which my husband works for and tell then you want to disconnect under happyniess guaranttee, i wouldnt say you got it from carphone warehouse or that you got a free laptop as they cant see this at there end, all they will do is disconnect but they wont be able to refund you, but you will get a free laptop!

Dont you just hate salesman!

Hope this helps good luck!

I think you'll find the happiness guarantee is 30 days only unless the contract was taken out prior to 26 February where they had 50 days. Both the mobile devise and laptop must be returned.

Littlemiss27

mc33033 wrote: »

Yes it has.

OP says:
"The Salesman kept telling her this was the contract for her and there was no way any monthly bill would for any reason be higher than the £30 advertised."

Was that a true, or an untrue statement for him to have made? Did he really believe there was not way that there could be a bill for over £30? You have your choice, either he was negligent, but most likely fraudulent in this statement.



The law expects a person selling a product to know more about the product than the consumer. OP states that the seller was told about a lack of technical knowledge - but consumer clearly stated she wished to watch videos. Therefore again we have misrepresentation - a false statement was made that the product was suitable for her to induce the consumer into the contract.

I'm not disputing the fact that the sales person is expected to know more about the product than the consumer. Yes the sales person could possibly have worded his opinion on the likelyhood of the customer using the allowance a bit better, but surely he would have based his opinion on the information gained from the customer and as we do not know exactly what was said by the sales person or the OP's daughter then I think it is a bit premature to say the sales person intentionally misled the customer.


OP - is it possible for you to go back to the store your daughter bought it from? I'm sure you are both upset/angry about the bill but maybe a calm word with the store manager would be helpful in getting some kind of resolution.

mc33033

Littlemiss27 wrote: »

I think it is a bit premature to say the sales person intentionally misled the customer.

I'm just going on the information given in the first post! OP was very, very clear about the salesperson pushing the fact that the bill would never be over £30. Maybe the salesperson did believe that.... in which case I'd change my case to them having innocently misrepresented - end result for the OP is the same, recission of contract.

Littlemiss27 wrote: »

OP - is it possible for you to go back to the store your daughter bought it from? I'm sure you are both upset/angry about the bill but maybe a calm word with the store manager would be helpful in getting some kind of resolution.

Definately agree with this, first port of call.

Tozer

There is potentially a way to avoid the charges depending on the age of the daughter.

frankos

kingofherts wrote: »

Speaking as a Manager in 'that industry inparticular' if i ever find out any of my staff has misled a customer to get a sale they would wish they had a £300 bill to pay instead of the consequences. Also if you can point me in the direction of the mobile company thats paying these big bonuses nowadays i would be eternally grateful

Firstly thanks to some of the latter bits of help, we went back to the 'Carphone warehouse' at Merryhill centre ,Nr Dudley west mids and the store manager basically was calling my daughter a liar and said the salesman doesn't have to tell her everything that is in the contract etc.. and costs that could occur, so that was a waste of time.

we got home and rang O2 and she's managed to get the huge bill wiped clear which is a relief and very good on O2's part.
They said they have had loads of this type of thing from the same company.
She's still stuck with an internet deal/laptop which she's scared to ever use again.
She's 19 years old and your right the sales guy should not be doing this to young people, I suppose its like she's bought a laptop now on credit paying £30 for 24 months, she certainly too scared to even plug it in again.(the internet)
And yes the other guy was right windows spent loads of time updating itself when she first got the thing so a lot of her 3gig was used updating that and other programs that we're on it

Thanks to everyone that responded even the less usefull ones -thanks folks

MX5huggy

Well done for getting the bill sorted.

A lesson learned for her that salesmen don't always have your interests at heart. At 19 she is an adult and only her own whit will protect her.

There is now no reason for her not to use it as she knows about the 3Gig limit, 3GB is alto of email/web browsing as long as you stay way from you tube and iplayer and such like.

She could see if O2 can limit the download amount and then there are programs that can monitor your usage to keep you below the limit.

bluesrich

sporedude wrote: »

If you take a O2 contract from CPW then CPW will bill you themselfs, As CPW have their own department that deals with O2 contracts taken through them

not any more they don't everything is now done through O2 direct, I work for CPW Retail and this changed at the start of the year