mislead into mobile internet- any way out??

sporedude

Theres no way out the contract though, Its legally binding for 24 months...

Littleme_2

I would take it back and throw the laptop at his head!

He should of told you For the vast majority of users a lower limit (perhaps 3GB) will be absolutely fine if you just suring the net, but you'll need more if you plan on file sharing, downloading lots of music, or streaming content such as YouTube or the BBC iPlayer. Mobile broadband is not meant for doing large downloads and certainly not video.

Its not capped its bit like it you use alll your texts if you use them all you will start paying, you need to keep an eye on what your using. if you click on your connection manager there should be an allowances tab somewhere, this should tell you what you have used.

The salesman has lied to you and i would go and see him, and i would tell him he as sold you this contract under false pretenses and you want your account refunded and if they dont refund, tell them you want it disconnected as you have a 50 day cooling off and you will be getting advice for your CAB

If that dont work call o2 which my husband works for and tell then you want to disconnect under happyniess guaranttee, i wouldnt say you got it from carphone warehouse or that you got a free laptop as they cant see this at there end, all they will do is disconnect but they wont be able to refund you, but you will get a free laptop!

Dont you just hate salesman!

Hope this helps good luck!

sporedude

Throw the laptop at the guys head? Why how mature we are.

Littleme_2

Trust me if i bought my son a laptop and i was told i only had to pay £30 per month and a £300 bill landed on my doormat, i would do more then throw the laptop at his head! thats not inmature my friend it called being ripped off!!

i will send you a link where you can get a o2 t+c about the cooling of which you can print off and take with you, this way you will have proof!

sporedude

Oh and nice try, It flags up on the system where the contract was taken out from, So that plan fails.

Littleme_2

well it dont flag up as such, you have to go into the order screen and look for it, and not many advisors look this up, so its well worth ago!

sporedude

If you take a O2 contract from CPW then CPW will bill you themselfs, As CPW have their own department that deals with O2 contracts taken through them

Littlemiss27

frankos wrote: »

then it is of no use at all to a young person, she doesn't pysically download anything only browse pages of myspace and youtube
So what is the point if she cant even look at anything

As others have explained, when you look at any page on the internet you are downloading the information on it onto the handset, for browsing sites like myspace/bebo/facebook this isnt much of an issue, esp as facebook and bebo have mobile versions of their sites that are less data intensive.

I have a contract that contains internet access with a fair usage policy of 250mb per month. I use the internet on it every single day and I have never managed to go over my allowance.

I think that more than likely the problem is that your daughter is using youtube alot. When accessing youtube from a mobile phone, youtube recognises that you are using a mobile and a page loads containing a warning message regarding how data intensive their site is and asking you to confirm that you want to continue.

To be fair I dont think you/your daughter has been mis-sold anything as she would most likely be in the same situation no matter what contract she had been taken as all networks have fair usage policies on internet access. Unfortunately I do not see anyway for you to get out of the contract other than paying the termination fee.

frankos

thanks for sending the O2 link littleme but i think its been 2 months since she took it out

sporedude

2 months? then your deffinatly stuck with it.