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buyer wants to arrange own courier after item already sent by courier

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  • Enterprise_1701C
    Enterprise_1701C Posts: 23,411 Forumite
    Part of the Furniture 10,000 Posts Photogenic Mortgage-free Glee!
    I thought you were only meant to send the item to the buyer's registered address? Suggest you check Paypal rules on this to avoid complications.
    What is this life if, full of care, we have no time to stand and stare
  • soolin
    soolin Posts: 74,121 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Jane Blackford is correct, if you don't send this to the paypal advised address you lose a chargeback claim whether or not you can prove delivery.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • pinkgem
    pinkgem Posts: 3,299 Forumite
    soolin wrote: »
    Jane Blackford is correct, if you don't send this to the paypal advised address you lose a chargeback claim whether or not you can prove delivery.

    ah yes, of course, i forgot about that.
  • pinkgem
    pinkgem Posts: 3,299 Forumite
    i've told the buyer that i have spoken to paypal and they said i have to send to the address they selected for delivery when they made payment - the leeds address. i have said i will refund less the £11 postage costs that i have paid out...

    i will also attempt a mutual, worth a try to get the fvf back. or maybe a full one? not sure if i can do that though
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