item listed as collection only buyer now wants courier,????

NeilJung

gizmo111 wrote: »

The OP listed it as cash on collection only - I doubt if any courier is going to meet that requirement whatever time they turn up.

It doesn't matter if it was listed as "Cash on collection only", as ebays terms and conditions over-ride anything the seller may put in their listing. If this listing had come to the attention of ebay it would have been removed if it so much as said "cash on delivery prefered". The only payment source that sellers are allowed to "prefer" in any way is Paypal.

So a buyer who is aware of this will pay no attention to what the seller says and go ahead and pay via Paypal , as they are entirely entitled to do on most ebay auctions (excluding cars etc). Tough luck for the seller, but there's not a lot they can do about it. If the buyer insists on paying via Paypal and the seller won't honour the sale then the buyer can report them for non performance.

I'm not saying it's right, but that's how it works, like it or not.

Wkdwill

NeilJung wrote: »

It doesn't matter if it was listed as "Cash on collection only", as ebays terms and conditions over-ride anything the seller may put in their listing. If this listing had come to the attention of ebay it would have been removed if it so much as said "cash on delivery prefered". The only payment source that sellers are allowed to "prefer" in any way is Paypal.

So a buyer who is aware of this will pay no attention to what the seller says and go ahead and pay via Paypal , as they are entirely entitled to do on most ebay auctions (excluding cars etc). Tough luck for the seller, but there's not a lot they can do about it. If the buyer insists on paying via Paypal and the seller won't honour the sale then the buyer can report them for non performance.

I'm not saying it's right, but that's how it works, like it or not.

Just wanted to show people something that Soolin and cyril82 were discussing on a thread I started the other day regarding cash on collection, if you take note on post 15 were it states in ebays rules that you can ask for cash for in-person transactions.

http://forums.moneysavingexpert.com/showthread.html?t=1726173

basilseal

Wkdwill wrote: »

Just wanted to show people something that Soolin and cyril82 were discussing on a thread I started the other day regarding cash on collection, if you take note on post 15 were it states in ebays rules that you can ask for cash for in-person transactions.

http://forums.moneysavingexpert.com/showthread.html?t=1726173

you can offer to accept cash on collection, you cannot ask for it specifically in preference to pay pal.

NeilJung

Wkdwill wrote: »

Just wanted to show people something that Soolin and cyril82 were discussing on a thread I started the other day regarding cash on collection, if you take note on post 15 were it states in ebays rules that you can ask for cash for in-person transactions.

http://forums.moneysavingexpert.com/showthread.html?t=1726173

I did read that thread actually, and thanks for the prompt to read it again. That is exactly how one would have to go about trying to ensure cash on collection only.

However it would only work where the seller agreed to courier an item if paid via paypal, and offered that option, otherwise it would fall foul of the "discouraging Paypal" clause.

cyril82

Just wanted to chip in with my view on this.

The seller stated he wanted collection in person only, he is allowed to do so within ebay policy, and there is a difference in arranging a time for collection that is mutually acceptable to both buyer and seller and having to wait in all day for a courier.

So therefore i feel the buyer should either accept the mutual transaction withdrawal or go and collect the item.

soolin

So therefore i feel the buyer should either accept the mutual transaction withdrawal or go and collect the item.

I agree with you on this point, I think anything else would be outside the remit of the auction terms. Sellers can specify collection only, and thta means collection, not sending a courier and requiring the item to be boxed and packed with a packing label.

NeilJung

From reading the OP, I think it's beyond that stage and the buyer has either rejected the mutual or countered the NPB (whichever was made). Once that happens I'm not aware of any circumstances under which ebay will then return the fees, (though clearly they should). I would love to be wrong on this, and please correct me if I am.

sunnysea83

NotQuiteNorbert wrote: »

Surely the point of local collection is so that the seller does not have to package the item up, and also does not have to wait in on a specified day for the courier to collect. If the seller wanted to send the item via courier, wouldn't they have posted this as an option in their listing?

I recently had a buyer ask me if a courier could collect a collection only, said this was fine but i would charge £1 for the packaging materials, they were fine with this.

They used DHL through parcel2go and i think it cost them £7 odd, i went on to Parcel2go spoke to an online advisor who told me i could leave the item in my porch with a note for the courier to collect or with a neighbour as long as i left a note. THis is what i did, got in from work and the parcel was gone from my porch with a copy of the tracking information left in its place.

Couldnt have been mroe simpler, i was happy and the buyer was happy

basilseal

NeilJung wrote: »

From reading the OP, I think it's beyond that stage and the buyer has either rejected the mutual or countered the NPB (whichever was made). Once that happens I'm not aware of any circumstances under which ebay will then return the fees, (though clearly they should). I would love to be wrong on this, and please correct me if I am.

I think you're right, the OP has started an unpaid item dispute, which he cannot win as the buyer can prove payment via paypal, he should have asked the buyer to agree to a cancel transaction process, but it's too late to change it now, so he's stuck with that option and the only way out as i can see without losing money is to cancel the UPI and continue with the sale.

Setting aside the rights and wrongs of the situation, his only way out of it is either to suffer losing the fees, or talk to the buyer and make arrangements for the item to be couriered. In which case he would sell the item, not waste the fees and keep the buyer happy and hence not get a negative feedback or a non performing seller report.

which to me would be a win win situation.

cyril82

Even when you open a NPB dispute you still have the option to close because you have both agreed not to proceed (mutual withdrawal) and get back the fees, the only problem that could arise is if the buyer has just ploughed ahead and paid via paypal.

From what i have read i don't think the buyer has actually paid yet.