Fake Uggs from Ebay, help needed.

Allosunshine

I made the biggest mistake I have on Ebay and bought a pair of Uggs which from everything I've read appear to be fake.
I wouldn't of minded if I'd paid £20-£30 for them but I paid £100.
Now I've made a claim through PayPal but now they are saying that which has now been escalated to them because the Seller says that they are real, but PayPal say I need to have them verified by a 3rd party and for the 3rd party to put it in writing.
I've been to the Ugg Australia website which says:

'UGG® Australia does not offer its limited warranty or rebates for products purchased on these sites and will not assist with resolution of any disputes including assistance with Pay Pal refund requests.'

I've made a few calls to some retail stores that sell Uggs but unsuprisingly they won't put anything in writing, I mean why should they.

My plea here is is there anyone who works in a store that sells Ugg's be willing to put in writing on letterheaded paper that they are fake if I was to send pictures.
Or does anyone have any suggestions as if I can't get this back to PayPal I'm shafted with a pair of fake Uggs and £100 down.

Many thanks.

The reasons why they appear to be fake are:
they don't have any tags attached, they don't ship with a bag that says 'UGG SNOW BOOTS' and the box doesn't have a handle on it. Also the soles are not flexible as they should be, the label on the back of the left heal isn't center and the stitching isn't very good on them either.

F&L

I can't help but there are some good ebay guides on spotting fake uggs such as http://reviews.ebay.co.uk/Fake-UGG-boots-don-apos-t-get-caught-out-like-me_W0QQugidZ10000000004585486

If you search on ebay there are more guides as there's been lots of problems with these boots on ebay

StaffsSW

Thinking about it, how would someone know that you are sending pictures of the items you received, and not pictures of a fake pair bought elsewhere previously?

I also know from my own place of work that it is s disciplinary offence to use the company name without their express permission. Letterheaded paper can be used for all sorts of scams - references, confirmation of earnings etc. Not the sort of thing I'd put my job at risk for.

I'd make a call to your local trading standards for advice on this one.

clareyPINKfairy

Allosunshine wrote: »

The reasons why they appear to be fake are:
they don't have any tags attached, they don't ship with a bag that says 'UGG SNOW BOOTS' and the box doesn't have a handle on it. Also the soles are not flexible as they should be, the label on the back of the left heal isn't center and the stitching isn't very good on them either.

hi, wasnt sure if you meant that yours DID have tags attached? and that is why you think they are fake.

just a little guide. real Ugg australia will not have labels attatched, they definately dont come in a dust bag that says "ugg snow boots". my box doesnt have a handle on it. it is a normal box, with a lid - on the lid behind the word UGG is an orange sun.
Have you tried the burn test on the wool inner? try to pull a little bit of wool out, and then burn it. you will be able to tell if its real animal hair (if you've ever smelt burnt hair then you'll know what it smells like) i did the burn test even though i got my boots from cloggs, just to make sure. there was a guide (maybe it was the one from ebay, or maybe i googled it) about what the fluff should look and smell like when you burn it.
http://blogs.ebay.com.sg/another_honeybee/entry/How-to-identify-real-wool-and-real-UGG-boots-from/_W0QQidZ626600017
hope this helps xxx

Allosunshine

I used the guides on Ebay, thats what makes me think that they are fake.
clareyPINKfairy, mine did have tags which was one of the tell tales.
Unfortunately, even though they are obviously fake, the guides and obvious isn't good enough for PayPal to give me my money back. Hence this post and why I'm now stuck.

StaffsSW

Have you approached Trading Standards for help yet?

Funkylilac

If I were you I would take my the suspected Ugg boots along with the sellers info and the reasons as to why you suspect that these boots are fake down to your local Trading Standards office (ususally within local council offices.) They at the very least should be able to take action on your behalf if they find that these boots are fake and that in turn will help you to get you money back via Paypal. They may also procecute the seller so he'she doesn't do it again.
Hope this helps!

Allosunshine

Funkylilac wrote: »

If I were you I would take my the suspected Ugg boots along with the sellers info and the reasons as to why you suspect that these boots are fake down to your local Trading Standards office (ususally within local council offices.) They at the very least should be able to take action on your behalf if they find that these boots are fake and that in turn will help you to get you money back via Paypal. They may also procecute the seller so he'she doesn't do it again.
Hope this helps!

Even if it was a private seller??
Also theres another problem in the fact that I'm in the forces posted in Cyprus so no trading standards near me.

colony

Allosunshine wrote: »

I made the biggest mistake I have on Ebay and bought a pair of Uggs which from everything I've read appear to be fake.
I wouldn't of minded if I'd paid £20-£30 for them but I paid £100.
Now I've made a claim through PayPal but now they are saying that which has now been escalated to them because the Seller says that they are real, but PayPal say I need to have them verified by a 3rd party and for the 3rd party to put it in writing.
I've been to the Ugg Australia website which says:

'UGG® Australia does not offer its limited warranty or rebates for products purchased on these sites and will not assist with resolution of any disputes including assistance with Pay Pal refund requests.'

I've made a few calls to some retail stores that sell Uggs but unsuprisingly they won't put anything in writing, I mean why should they.

My plea here is is there anyone who works in a store that sells Ugg's be willing to put in writing on letterheaded paper that they are fake if I was to send pictures.
Or does anyone have any suggestions as if I can't get this back to PayPal I'm shafted with a pair of fake Uggs and £100 down.

Many thanks.

The reasons why they appear to be fake are:
they don't have any tags attached, they don't ship with a bag that says 'UGG SNOW BOOTS' and the box doesn't have a handle on it. Also the soles are not flexible as they should be, the label on the back of the left heal isn't center and the stitching isn't very good on them either.

No no no. Don't listen to these guys.

You have to play along with Paypal and you will get results.

I have the exact same problem. I went into my nearest Authorised UGG retailer (a tiny independant fashion shop) and explain the problem to them.

I thought it would be a massive hassle, but they were extremely sympathetic and agreed to supply me with headed paper and sign a pre-written letter.

I faxed this to Paypal- mentioning that they were authorised UGG dealers and had used pictures copied from the listing on the letter and in a few days- Hey Presto, they decided in my favour and I have my money back.

Don't let the sellers get away with it. They will swear blind that they are authentic.

PM me you email address and I will send you a copy of the letter I wrote.

Otherwise you could try giving the seller a negative and see if they offer a refund then?

DrFluffy

Was the item listed as Genuine Ugg Australia, or as Genuine Uggs? Ironically, UGG Australia are not genuine uggs (in the true Ozzie meaning of the word) and aren't made in Oz! Australian Uggs can around the £100 mark.

If they did make out they were genuine "Ugg Australia" boots, then push further for refund etc. How did you pay?

Allosunshine

DrFluffy wrote: »

Was the item listed as Genuine Ugg Australia, or as Genuine Uggs? Ironically, UGG Australia are not genuine uggs (in the true Ozzie meaning of the word) and aren't made in Oz! Australian Uggs can around the £100 mark.

If they did make out they were genuine "Ugg Australia" boots, then push further for refund etc. How did you pay?

This is the listing here:

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=220409384401&ssPageName=ADME:B:EOIBSA:GB:1123

I paid by Credit Card obviously through PayPal, do you think I would have some comeback through them??