vodaphone website-my account-help pls

bubbles_2

Hi,

I have always been registered for online billing with vodaphone since i got the contract phone ..

My latests bill that i desperately need to get a copy of is available now online, but for some reason i cant find my way in and its asking me tor egister for online billing. I have already registered but thought i would try to re-register and it just brings up a 'register your company ' page??!!!

Is anyone else having trouble pls?

bubs x

pennypincher_2

On a similar note does any have problems with the balance enquiry ,call 191 and select the text containing summary of usage - mine shows 8363 minutes its never been right.

bubbles_2

Please would some kind soul advise me, being a usual online billing vodaphone member, if they can still log in online and access their bill..its driving me crazy now..for 2 days i havnt been able to do this but dont know if its just me?

thankyou very much

bubbles x

Lady_Inversneckie

Hi Bubbles,

I have just tried to acccess vodafone - I have no problems.

Click on My Vodafone (tab on the top row)

Click on "Register or Log In" on the right hand side.

Type in your Username - usually your email address and then your password.

You will then have access to your bill.

I shall be online for a wee while let me know if you have any problems.

I hope this helps you.

bubbles_2

bless you lady inver.. i said i had forgotten my password (i hadnt) and re-registered a different one and now its showing my bill. How bizarre! x

Lady_Inversneckie

:T :T :j

Glad to Help!


Cheers

danuk

bump this , is anyone having problems with this . i registered for the first time and cannot access my online bill at all. first it said it could not attach my mobile number to my account numer (or something like that) now its just giving an error ... been like this for weeks... its a bit bad of vodaphone really if its been down for this long.

danuk

anyone having issues with voadphone online billing then ?

faza20

danuk wrote: »

anyone having issues with voadphone online billing then ?

Hi Danuk

Working for Vodafone, I may be able to offer advice.

Judging by what you've said, it may be something simple at our end that's preventing you from accessing online billing.

In order for us to rectify it, we will need to see your account. If you go to https://www.vodafone.co.uk, then contact us, you can send us an email. By including FIT135 in the body of the text, the email will be routed to a team who monitor the forums and will be able to help.

danuk

hi, i called to upgrade my account and mentioned it then, they reset my account and asked to re register. I re registered but still the same, it keeps saying "This account number for this mobile phone number is not valid. Please contact Customer Care for assistance". I emailed before without your ref but no response...... I will try and re email with the ref number you mentioned to see if that helps.

thanks for the advice will let you know