O2 BIS bolt on - blackberry

gam3r

Hi guys,

Im on the 600mins 1000text tarriff + web bolt on.

I just got a blackberry and i wanted to swap my web bolt on to the blackberry one, but O2 say i cant do that and i have to pay £10 a month extra, and my web bolt on will always remain there!
This is CPW o2 btw

is the guy telling the truth?

What can i do?

ZINXYX

gam3r wrote: »

Hi guys,

Im on the 600mins 1000text tarriff + web bolt on.

I just got a blackberry and i wanted to swap my web bolt on to the blackberry one, but O2 say i cant do that and i have to pay £10 a month extra, and my web bolt on will always remain there!
This is CPW o2 btw

is the guy telling the truth?

What can i do?

Yeah he's right; blackberry bolt on is different from web bolt on. You can browse the web with push e-mails when you have the blackberry bolt on, however you can not browse the web with this tarrif unless it's on a blackberry device.
If you have web bolt on you can't have blackberry service and push e-mail.According to O2 they are not compatible. You need to pay for Blackberry bolt on.
Hope it helps.

iwanttosave_2

No he isn't right.

Phone back and tell then you need to change your free of charge bolt-on to the Blackberry Bolt-On.

More than likely it is that you have got it from CPW and because contract customer services don't know retail processes they wont know that you can change it.

If you don't get anywhere go to CPW and get them to phone retail support to have it changed.

gam3r

are you sure?ive called twice and they yave said no both times. I've even quoted what's said on various forums and they said that applies to o2 not cpw o2.

reehsetin

I did the same except it was free o2 to o2 to blackberry about 3/4months ago
my contract was originally though o2 retail, got a blackberry later on (not from o2)
Got my blackberry bolt on free - they've kept my o2 to o2 free aswell but think that was a mistake on their part
maybe because of their policy changes re bolt ons (big thread on it somewhere)

gam3r

hi yes the guy on the phone told me thato2 had a different policy regarding this, cpw o2 are different

iwanttosave_2

He's still wrong, like I said because it is a store process they seem to think third party stores can only give unlimited texts as the free bolt-on, it seems they dont check the spreadsheets often. You can have the bolt-on changed, it will be a heck of a lot easier to go to store and get it changed, to get them to contact retail support and they will have it done within 24 hours.

The only thing that should affect you changing your FOC bolt-on is if you have changed it within the last 90 days.

gam3r

excellent, i shall go in store and ask today...anything that i need to say specifically?

iceburn

iwanttosave wrote: »

]
The only thing that should affect you changing your FOC bolt-on is if you have changed it within the last 90 days.

Or if O2 themselves change it by error which has happen to us hence found out yest that the 3 month has started yet again today, so we are very seriously in the process of moving all 10 phones over to either Vodafone / Orange now.

gam3r

Hi. I'll try to go to CPW today and I'll report back with what happens.

gam3r

just went to cpw, they saidthe same thing, they cant do it as its a foc bolt on. I then went to the o2 shop they said it was possible to change it but i couldnt do it as my 02 is done through cpw.