Help Son in Law got Holiday Problems!! Advice Please

FairyElephant_2

Even if tickets have already been issued, you should be able to change names and get them redone, albeit you will be charged for this! (I do know someone who did this last year - they were charged £80 for changing the name on a ticket/booking when their daughter split up with boyfriend a couple of weeks before holiday and so he didn't go on the holiday - their MIL went instead).
So if you really can't get a passport quickly enough then could you or someone else go on the holiday instead? Better to pay the extra to get the names changed than lose out entirely.

welshmoneylover

duchy wrote: »

Are you SURE you want a twit for a son in law though ?

Never mind having a twit for a son in law, I think it would be worse having a twit for a husband!! :rotfl::rotfl:

Warning bells would be ringing in my ears if that was my dd

Moonchild

Microstar wrote: »

Largely irrelevant post. If the cancellation fees are being charged by Thomas Cook then its they that you may need to take action against - doesn't matter who THEIR suppliers are.

I also disagree that the holiday could not be re-sold, a vast number of holidays are now sold in the two weeks prior to departure. Thomas Cook have a duty to limit any possible losses arising from the cancellation.

It's not at all because we do not know the specifics of this holiday. If it's a Thomas Cook plane and Thomas Cook hotel, then fair enough.

But as your OFT text says ' Because suppliers' cost structures will differ, the OFT cannot recommend a particular level of charges or particular scale which it believes to be fair' because every situation is different, therefore blanket responses such as 'well you should get 50% of the holiday cost back' etc can't help.

For example, if 40% of the holiday was flight costs, 40% accommodation, and 20% profit, they the Tour Operator in many instances would be unable to get any refund from the flights (if a scheduled airline, restrictive ticket), accept for taxes that might count for 5-50% of the 40%. So that's around 35% of the cost that cannot be resold immediately.

Dependent on when it was cancelled, the hotel might charge 0-100% of the costs. However, in the instance outlined, I would expect the cancellation charges from the hotel to be 0% because it's a couple of weeks before departure (but again depends on individual hotel contracts - the Tour Operator might have allocation they are forced to fill).

There are unlimited variables. I think that although the OP hasn't said what the cancellation charges are (which they should do) but casevlloyds has provided details of standard T & C. 90% is probably unjust, as I can't imaging their combined costs incurred and profit exceeding 60% at this stage.

All I'm saying is don't try and apply a simple scenario to the situation, it's not as simple as your accommodation only booking.

And the point I was making about 're-selling' the holiday was that if the same holiday is available anyway, a business could state it's not really re-selling the old holiday, it's just selling new ones that are completely unrelated. No-one has brought wendywhite's SIL's holiday. They have brought an identical holiday they would have done irrespective of what happens to wendywhite's SIL, so why should they lose the profit on the booking?

The important thing is that they don't unneccessarily profit from a cancellation, that is unfair, and should be challenged.

asbokid

jonathon wrote: »

"Was it an independent travel agent or a large chain? You may have some scope with a large chain to get the dates altered as a result of goodwill."

Think Thomas Cook is quite big.

The bigger they are, the harder they fall........

"The majority shareholder in UK travel operator Thomas Cook - has filed for insolvency....

"Tour operator Thomas Cook has sought to reassure holidaymakers over the collapse of its majority owner Arcandor....


Booking a holiday? Pay by Credit Card!

rafter_2

I applied for my 1st passport 14 days ago, didnt use check and send, recieved my interview letter on Saturday, had my interview today and was told I should recieve passport in approx 4 working days, so around 3 weeks in my case hopefully, hopefully they are as quick for your son in laws 1st application

PolishBigSpender

asbokid wrote: »

The bigger they are, the harder they fall........

"The majority shareholder in UK travel operator Thomas Cook - has filed for insolvency....

"Tour operator Thomas Cook has sought to reassure holidaymakers over the collapse of its majority owner Arcandor....

Booking a holiday? Pay by Credit Card!

Yet another person who doesn't understand that majority ownership (in this case, 55%) doesn't translate into outright control, particularly with a publicly listed company such as Thomas Cook. If Thomas Cook were in trouble, then the LSE would know about it.

What'll likely happen is that the shares will be sold for a very cheap price to someone else. Nothing else.

The scaremongering on this site about many British companies is absolutely sickening - and I wonder how much of this scaremongering and rumour spreading has caused companies to suffer in the UK.

asbokid

PolishBigSpender wrote: »

The scaremongering on this site about many British companies is absolutely sickening - and I wonder how much of this scaremongering and rumour spreading has caused companies to suffer in the UK.

You can throw caution to the wind, but don't expect others to follow you! Some people have a lot of money tied up in pre-booked holidays with Thomas Cook. It would be profligate to ignore the risks.

Late last night, bondholders of Arcandor, Thomas Cook's majority shareholder, were expected to accept an equity swap to save the tour operator from collapse. However, it looks like that deal has just been rejected by the three main Arcandor bondholders, RBS, Commerzbank and Bayerische Landesbank. Where the crisis now leaves Thomas Cook is not clear.

There are widespread rumours of a mass cost-cutting programme, as this debt-ridded tour operator tries to save itself from imminent collapse. Thousands of redundancies are expected in an already distressed industry and dozens of flights could be axed. Holidaymakers may be downgraded and holidays could even be cancelled. For many of Thomas Cook's travellers, this summer could be a real-life holiday from hell.

I will repeat what I said earlier.. For increased financial protection, book your holidays with a Credit Card! Agreed?

PolishBigSpender

asbokid wrote: »

You can throw caution to the wind, but don't expect others to follow you! Some people have a lot of money tied up in pre-booked holidays with Thomas Cook. It would be profligate to ignore the risks.

WHAT risks? Do you really not understand that Arcandor only owns 52% of Thomas Cook, and that 52% wouldn't be enough to let them raid Thomas Cook for cash to keep them afloat? If there was any problems whatsoever with Thomas Cook, the London Stock Exchange would know about it - and they would be obliged to say something. They haven't, so there's no issue!

If Thomas Cook were privately owned by Arcandor, then you would have a very valid point. Unfortunately, they're not.

Late last night, bondholders of Arcandor, Thomas Cook's majority shareholder, were expected to accept an equity swap to save the tour operator from collapse. However, it looks like that deal has just been rejected by the three main Arcandor bondholders, RBS, Commerzbank and Bayerische Landesbank. Where the crisis now leaves Thomas Cook is not clear.

There are widespread rumours of a mass cost-cutting programme, as this debt-ridded tour operator tries to save itself from imminent collapse. Thousands of redundancies are expected in an already distressed industry and dozens of flights could be axed. Holidaymakers may be downgraded and holidays could even be cancelled. For many of Thomas Cook's travellers, this summer could be a real-life holiday from hell.

I will repeat what I said earlier.. For increased financial protection, book your holidays with a Credit Card! Agreed?

Where on earth did you copy that nonsense from?

Thomas Cook are NOT in trouble. A company which owns 52% of TC are. I'm sure the other 48% are doing just fine.

sidefx

Back OT

Maybe the OP could update us with what has happened

stephb34

"There are widespread rumours of a mass cost-cutting programme, as this debt-ridded tour operator tries to save itself from imminent collapse. Thousands of redundancies are expected in an already distressed industry and dozens of flights could be axed. Holidaymakers may be downgraded and holidays could even be cancelled. For many of Thomas Cook's travellers, this summer could be a real-life holiday from hell." (quote from earlier poster, not my opinion).

Hi do you have inside information that none of the travel industry knows about or do you have connections with the thomsons group as im sure that Thomas cook is far from a debt riddled company and is definitely not about to collapse.
There maybe job losses but all well run companies streamline to keep themselves afloat. Flights and accommodation have been cut by 10% but that was last year when thomas cook and airtours merged and thomsons merged with first choice.
I have my next years holiday booked with TC and im a small shareholder and im most definitely not worried about my involvement with Thomas Cook.
Yes arcander the major shareholder is in trouble but what about the other 48% of shareholders they aren't.

To the poster your poor daughter must be distraught, what a way to start married life i hope he makes it up to her, she should do a name change and take you instead.