Can I cancel a payment made for services that weren't really received?

woody01

1. You messed up in the first place.
2. You then paid for a service (pre-ginge) that you admit you wasn't happy with
3. You then let then have another 'bash' and they turn you ginge

This is alot of your own doing.

donnac2558

The hairdresser should have know if they were a professional, you can only do so much.

Believe it or not its to do with the colour spectrum what colour it was and what it will turn out. I colour my hair at home and long ago decided to go from ash blond to dark blond. It always turns out different from the picture on the box, the model has had her hair blasted to white blond and then they used the box colour over. So what happened to me was ash blond has a lot of red base in it, and the dark blond turned more like a dark brown on me. Oh with green highlights.:eek: The hairdresser explained this to me me you cannot put dark over a ash colour which has red tones in it or you get green. My hairdresser basically took the green and dyed them white blond like flashlights to lift. It had to grown out, lucky my hair is short so didn't take long. The hairdresser should have explained how much he could actually do to your hair and the results it would have. Not a hairdresser myself but my SIL used to be one. I think to go darker undertones your hair would have needed to be stripped of all the other colour and then the warmer tone added. Was this done?

I do agree under the sale of goods act you did not receive what you paid for. What was happening at the second visit should have been explained in full and the likely outcome as well.

simon_templar_2

Shave your hair off!!

Mozette

I don't see what's wrong with ginger.

Actually can everyone stop being gingerist please.

duggie1982

I think at the end of the day she paid for a service which included a follow up call them all went pete tong. She should be able to do a chargeback as use the same senario as an aerial fitter. Guy comes out to instal aerial that you pre paid over the phone say, cant fit it perfect on roof (bad picture) agrees to come back the next day to sort it as its getting late. Next day he makes it worse. Tells the customer to take it up with the manager as he cant fit it.

Thats the way i see it. A big fat chargeback!

Even if I broke the aerial in the fist place

never-in-doubt

duggie1982 wrote: »

I think at the end of the day she paid for a service which included a follow up call them all went pete tong. She should be able to do a chargeback as use the same senario as an aerial fitter. Guy comes out to instal aerial that you pre paid over the phone say, cant fit it perfect on roof (bad picture) agrees to come back the next day to sort it as its getting late. Next day he makes it worse. Tells the customer to take it up with the manager as he cant fit it.

Thats the way i see it. A big fat chargeback!

Even if I broke the aerial in the fist place

Totally agree mate, a s.75 is perfectly legal in this situation. I'd be looking to speak to the hairdressers and threaten a chargeback plus the embarrasment of telling the local press which will kill business, unless they fix it and fix it quick smart!

Moggles_2

I agree.

Is this the same hairdresser you've paid to have your hair highlighted every six weeks over the past year?

They should have warned you what could be realistically achieved and the limitations.

Adverse publicity is often the best weapon in these situations

never-in-doubt

Moggles wrote: »

I agree.

Adverse publicity is often the best weapon in these situations

I agree, lol. In a credit crunch this could kill their custom base, law says that they couldn't touch you either - assuming you went and stood outside their shop and told passers by/customers that this is what they done to you and refuse to fix it!

Just stay factual and not libellous.....

twirlie

LOL at everyone having a go at me for being blonde!

I admit, it sounds vain, but I've unsuccessfully tried to go blonde numerous times over the last ten years. This was the first time I accomplished it, and I was over the moon with how my hair looked. It gave me so much confidence. I know it sounds crazy to some people to spend so much money on hair (and normally I would agree!) but ... to me it really was worth it because it made me feel so much better about myself. I was so upset that I'd bodged what I'd worked so hard for a year to get, and because it meant that much to me, £130 to fix it seemed worth it.

Give me a break guys! I'm female. You know how we are about our hair! :P

For what it's worth, if there was an undo button to take my hair back to how it was before I walked into the salon the second time, I would be all over it. I wasn't unhappy with the job he'd done at all - in fact it actually suprised me that HE was. I just assumed that if he said he could make it look better with a second attempt then he would.

Moggles - I've been to this hairdresser four times over the last year. The other times I went to another hairdresser who does a 50% off deal quite regularly. The reason I went to these guys after I bodged my hair was because I trusted them the most. They seemed to be experts at what they do - and their prices reflect that!!

Jemma T - you made me laugh!

Morglin - the thing was, my hair was totally blonde. Like - ASH blonde - really really light. There was no red tones in there at all, they had long since been bleached out over the course of a year. In some ways that is what I am so upset about. If I'd gone and asked to be blonde after having dark hair I wouldn't be so upset about it going ginger, because bleach can only do so much. But that isn't the case here - the dude put a semi permanent colour with a lot of red in it onto heavily bleached hair. Even I wouldn't have done that with a box kit. I trusted his judgement and his judgement was fundimentally wrong. So in my head they should bare the cost of putting it back to how it was before he messed up.

PS - I honestly have nothing against ginger people! My hair would be really pretty on someone who WANTED to have copper / ginger hair. I'm sure many people out there pick the colour I have on my head right now. Its just horrible to me because I felt so happy with what I had previously, and being a red head isn't what I asked for at all.

tracy24582_2

what colourdid it come out when you did it?