Norton finance

sue149

hi has anyone had any luck with Norton we took a loan out with First plus with a ppi we have been in touch with f/p but they have told us that because we went through a broker Norton that we have too claim of them just wondering if antyone else has had the same prob

di3004

sue149 wrote: »

hi has anyone had any luck with Norton we took a loan out with First plus with a ppi we have been in touch with f/p but they have told us that because we went through a broker Norton that we have too claim of them just wondering if antyone else has had the same prob

Hi Sue

Yes you have to write to the ones who arranged you the loan, so send that copy you have already sent FP, and as usual its the 8 weeks, if you require any help, please post up, and also check on the above success thread as well.;)

sue149

thanks for your help i wrote too f/p they have forward my complaint too norton so will have too wait

di3004

sue149 wrote: »

thanks for your help i wrote too f/p they have forward my complaint too norton so will have too wait

Good luck with this, and let us know how you get on in case you need some help.;)

sue149

still not heard anything from this claim but its early days again i ask has anyone else having the same prob with claiming from the broker

marshallka

sue149 wrote: »

still not heard anything from this claim but its early days again i ask has anyone else having the same prob with claiming from the broker

Sue, when was this taken out with them?

Is this a different loan to the one you have already won? Was the first one with Norton and the second with Firstplus and refinanced?

sue149

we are claiming off the first loan we had with f/p the one we won was a top up on it it was the adjuicator that picked up on it we never even thought of claiming of the first loan but f/p say it nortons claim as they where the broker

sue149

the loan was taken out 2004 and rann for 2 yrs before we had a top up it had a ppi off over 12 grand and i believe when we had the top up they may off added the ppi to the second loan

petermb_2

You should be claiming for both loans from FP rather than Norton. If your First loan was arranged through Norton there will be a undisclosed broker fee due to you, which was enhanced by the sale of the PPI. These additional amounts will affect the interest rate and subsequently what you repay.

marshallka

sue149 wrote: »

the loan was taken out 2004 and rann for 2 yrs before we had a top up it had a ppi off over 12 grand and i believe when we had the top up they may off added the ppi to the second loan

Ah, OK. If Norton do not uphold this as this was 2004 that it was taken out then you would have to find out if Norton were members of the GISC (General Insurance Standards Council) as this was pre 14 Jan 2005 when all sales of insurance were regulated. If they were not then you will struggle with the FOS for help on this one. I will have a look later for you and try and post back. If I can not find out from here then you could ring the FOS and ask them this.

sue149

thanks for your helpim a bit confused because all the paper work on this loan even the ppi is with f/p got nothing with norton