Writing a formal complaint to O2 - re: access broadband

espresso

DialUp wrote: »

My router says my line can achieve 448 / 8,128 (Up/Down).
BT speedtester also says this

You are obviously very close to your exchange but that is your sync speed and a line syncing at 8128 kbps could expect to see a maximum throughput speed of around 7.1Mb (approx 13% for overheads).

Nostromo

DialUp wrote: »

To quote an O2 forum users signature "O2 access - Now Twice As Fast As Dial up". Today for example my speeds haven't gotten much higher than 0.5Mbps.

LOL im famous thats my sig :rotfl:
And heres why:



I left in March still fighting the £50 cancel fee :mad:

DatabaseError

Nosty from OCN?

Nostromo

DatabaseError wrote: »

Nosty from OCN?

Nope OCN overclockers ??

DatabaseError

something like -very similar name..my mistake

TrishaM

I have checked samknows to see if my exchange has an LLU supplier, it says that o2 and Be, are LLU. When I go onto the o2 site and check to see if I can get the cheap broadband package Computer says NO. not in my area. so I suppose unless i call o2 I wont know for sure.

macman

TrishaM wrote: »

I have checked samknows to see if my exchange has an LLU supplier, it says that o2 and Be, are LLU. When I go onto the o2 site and check to see if I can get the cheap broadband package Computer says NO. not in my area. so I suppose unless i call o2 I wont know for sure.

Yes, I would check with O2 in case there is a discrepancy in the two databases.
You need to check both by phone number (not postcode) to get a valid comparison-the postcode is less accurate.

kianicky

this is what i got when i tested the speed just now.

TrishaM

macman

I checked o2 broadband with the telephone number no broadband in my area, and samknows says my exchange was LLU since aug last year. Someone's got it wrong lol.

macman

TrishaM wrote: »

macman

I checked o2 broadband with the telephone number no broadband in my area, and samknows says my exchange was LLU since aug last year. Someone's got it wrong lol.

Suggest you call O2 with that info and see what they have to say. You can get O2 broadband in your area, but it will be O2 Access, not O2 LLU. The former isn't worth it, as it's just the BT Wholesale product.