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Writing a formal complaint to O2 - re: access broadband

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  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    DialUp wrote: »
    My router says my line can achieve 448 / 8,128 (Up/Down).
    BT speedtester also says this

    You are obviously very close to your exchange but that is your sync speed and a line syncing at 8128 kbps could expect to see a maximum throughput speed of around 7.1Mb (approx 13% for overheads).
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Nostromo
    Nostromo Posts: 430 Forumite
    DialUp wrote: »
    To quote an O2 forum users signature "O2 access - Now Twice As Fast As Dial up". Today for example my speeds haven't gotten much higher than 0.5Mbps.

    LOL im famous thats my sig :rotfl:
    And heres why:

    407103250.png

    I left in March still fighting the £50 cancel fee :mad:
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    Nosty from OCN?
    475559531.png
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • Nostromo
    Nostromo Posts: 430 Forumite
    Nosty from OCN?

    Nope OCN overclockers ??
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    something like -very similar name..my mistake :)
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • TrishaM
    TrishaM Posts: 654 Forumite
    Part of the Furniture Combo Breaker
    I have checked samknows to see if my exchange has an LLU supplier, it says that o2 and Be, are LLU. When I go onto the o2 site and check to see if I can get the cheap broadband package Computer says NO. not in my area. so I suppose unless i call o2 I wont know for sure.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    TrishaM wrote: »
    I have checked samknows to see if my exchange has an LLU supplier, it says that o2 and Be, are LLU. When I go onto the o2 site and check to see if I can get the cheap broadband package Computer says NO. not in my area. so I suppose unless i call o2 I wont know for sure.

    Yes, I would check with O2 in case there is a discrepancy in the two databases.
    You need to check both by phone number (not postcode) to get a valid comparison-the postcode is less accurate.
    No free lunch, and no free laptop ;)
  • kianicky
    kianicky Posts: 687 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    this is what i got when i tested the speed just now.

    476391344.png
    Vegetarian's Do Not!!!! eat fish :mad:


    2015 comp wins: July: Travel wallet (Yazoo competition) :j :t
  • TrishaM
    TrishaM Posts: 654 Forumite
    Part of the Furniture Combo Breaker
    macman

    I checked o2 broadband with the telephone number no broadband in my area, and samknows says my exchange was LLU since aug last year. Someone's got it wrong lol.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    TrishaM wrote: »
    macman

    I checked o2 broadband with the telephone number no broadband in my area, and samknows says my exchange was LLU since aug last year. Someone's got it wrong lol.

    Suggest you call O2 with that info and see what they have to say. You can get O2 broadband in your area, but it will be O2 Access, not O2 LLU. The former isn't worth it, as it's just the BT Wholesale product.
    No free lunch, and no free laptop ;)
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