Free Sky+ for existing customers

sooty&sweep

Hi

I rang earlier to enquire about how much notice I'd need to give to cancel as I'm on notice of redundancy.

They offered me 20% off my bill for 9 months and Sky + box for £30 installation fee.

Its being installed next Saturday.

spiritus

Sorry to splash cold water on this topic but it doesn't always work.

I rang them yesterday threatening to cancel and they offered me nothing (I've been with Sky for over 20 years) !

Valandil

Never nice when your plan backfires and you end up with no Sky.

Beatlefan

spiritus wrote: »

Sorry to splash cold water on this topic but it doesn't always work.

I rang them yesterday threatening to cancel and they offered me nothing (I've been with Sky for over 20 years) !

Try again another day - it sometimes depends on which day you ring or which operator you speak too. Read Martin's article about this too, which gives more tips, including which days are best to call.

Bangerchick

I've just tried and the bloke wouldn't budge from £99 + 60 installation...I was like "oh come on you can do better than that but he was adament and quite snappy which got me snappy :mad: I asked to be put through to cancellations but he wouldn't do that as it's my husbands account but I am an authorised person Well he's not home til tomorrow so getting him to call in the evening...if they say the same I will get him to cancel so I can set an account up in MY name

What a nightmare.. I would go with Virgin but we don't have cable in this area:rolleyes:

MKS

Please try again, maybe you'll get a different operator. I got turned down a few times and then struck lucky. Good luck.

spiritus

Bangerchick wrote: »

I've just tried and the bloke wouldn't budge from £99 + 60 installation...I was like "oh come on you can do better than that but he was adament and quite snappy which got me snappy :mad: I asked to be put through to cancellations but he wouldn't do that as it's my husbands account but I am an authorised person Well he's not home til tomorrow so getting him to call in the evening...if they say the same I will get him to cancel so I can set an account up in MY name

What a nightmare.. I would go with Virgin but we don't have cable in this area:rolleyes:

Your story sounds very similar to mine

The guy I spoke to in the Cancellations Dept was very obnoxious and condescending with me. When I asked to be put through to his manager he virtually interrogated me as to why I would want to speak to his manager about !

I also don't have Virgin cable in my area and I wonder if Sky are aware of this and play their cards differently in such situations.

Beatlefan

Spiritus, we don't live in a Virgin area either, but still got the offer. It's literally a case of which day you ring and who you speak to. Martin's article says they have so many offers to give out each week, so it's a case of striking lucky.

Bangerchick - if you don't mind being without Sky for a little while, your husband could cancel and then you could apply in your name. As you'd be a new customer, you're more likely to get a better deal.

Bangerchick

Beatlefan wrote: »

Spiritus, we don't live in a Virgin area either, but still got the offer. It's literally a case of which day you ring and who you speak to. Martin's article says they have so many offers to give out each week, so it's a case of striking lucky.

Bangerchick - if you don't mind being without Sky for a little while, your husband could cancel and then you could apply in your name. As you'd be a new customer, you're more likely to get a better deal.

That's what I am thinking but how long is it best to leave it before applying this way?

mikegamez

From my experience the sky plus deal is very much a postcode lottery.
I actually took it to the extreme 2 weeks ago and sky went as far as to cancel - they would only offer 20% off and I've been a customer since they started!!
But I did call virign and have their all in package (10MB Internet, all phone calls and XL TV) for £39 / month for 12 months - I had to pay £50 for the vplus hidef box - but they threw in multi room FOC - in my opinion a lot better deal !!
And they were alot nicer on the phone!