How to find out when BT broadband contract ends

smurfitlee

I'm trying to find out when my BT Option 1 broadband contract comes to an end. I've been with them for years and I've never explicitly renewed, as I believe it's just on a 'rolling contract' that renews automatically.

I would like to know when the end date is though just in case I do want to change, and I've looked all round my online account with BT and can't find the date.

Do you know where I could find it? Also, does anyone else ever get notified of when their contract is coming up to the end date?

Inactive

If you have been with BT for years, you are probably not stitched in to a long contract.

mrJ_5

But if you've phoned/asked them for a better deal, or change package - then it would be a year or 18 months from then

BT_company_representative

Yep, have to agree with OPs, we dont do rolling contracts on broadband so chances are the initial contract you agreed to expired sometime ago.

Drop me a PM with your BT account details and I'll double check for you just to make sure

Cheers

Craig
BT Support

asperger

if you contact is out of the 12/18 month contract try ringing the company asking for a free router to renew the contract if they say no hint that you might move company because they offer free routers and 9 times out of 10 they will send you one just to keep you

cally6008

dont phone bt up to renew your contract

if your broadband is working just fine then leave it as it is, phoning bt to renew contract will cause you lots of problems on the broadband and crackling phones

littleboo

cally6008 wrote: »

dont phone bt up to renew your contract

if your broadband is working just fine then leave it as it is, phoning bt to renew contract will cause you lots of problems on the broadband and crackling phones

Why would it cause that ?

cally6008

have a read on the bt broadband forums, lots of people (including me) have experienced the same

reeceado

how do i pm?

BT_company_representative

Hi Reeceado

Send us an email to the address in my profile and I can assist further.

Stuart

Daytime_2

Hi l have been with bt for about a year and like others only found out that my broadband contract runs out in December, l have had a very poor service with them when l have asked for a email or contract they say they don't send them out. So like others l don't no what to do, l would like a cheaper service am on option 3